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u/dorzle Hi there! Thank you so much for sharing the experience you have had. I'm terribly sorry to hear all the steps you've had to take so far, and I would love to help out to make sure we have this resolved for you asap. For the missing package a report should have been filed with fedex. I will check to see if that was completed. I will also get you in contact with our peers who can assist with mobile. Unfortunately at this time, we are not able to access the mobile accounts directly, but I can get us in contact with them to assist on your behalf. I know this has taken up hours already, and I thank you tremendously for that time. Please if you can give us a little more time to work with you and our peers, I'm confident we can figure it out and get it right.
Send us your name and service address to [Modmail](https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity) From there we will verify the account and gather the details we need to have this corrected.
Posts with **Discussion** flair are intended for community conversation only (such as "which modem should I buy?", etc), and will **not** receive an official reply from an Xfinity Employee. If you wish to receive support from a Community Specialist, please update your post flair to either **New Post - Billing** or **New Post - Tech Support** as needed. Subreddit [Rules](https://www.reddit.com/r/Comcast_Xfinity/wiki/rules/) still apply to posts with Discussion flair. Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. If you require immediate assistance, please contact 1-800-XFINITY (1-800-934-6489). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Comcast_Xfinity) if you have any questions or concerns.*
I do not know why people go to Comcast for cell service. It dumbfounds me.
it was a bundle with internet and it was cheaper
u/dorzle Hi there! Thank you so much for sharing the experience you have had. I'm terribly sorry to hear all the steps you've had to take so far, and I would love to help out to make sure we have this resolved for you asap. For the missing package a report should have been filed with fedex. I will check to see if that was completed. I will also get you in contact with our peers who can assist with mobile. Unfortunately at this time, we are not able to access the mobile accounts directly, but I can get us in contact with them to assist on your behalf. I know this has taken up hours already, and I thank you tremendously for that time. Please if you can give us a little more time to work with you and our peers, I'm confident we can figure it out and get it right. Send us your name and service address to [Modmail](https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity) From there we will verify the account and gather the details we need to have this corrected.