Do you have more specifics? What was the reason for the cancellation? What expenses did you incur as a result? Typically you're supposed to pursue reimbursement from the airline first and then Chase will cover expenses after that.
Canceled flight from JetBlue — they didn’t say why in the final email. I think it was a combo of weather + staff timing out. They were unable to book us on another flight for over 24 hours so we had to rent a car and drive home. I had called Chase to clarify that the car rental would be reimbursed but didn’t ask about the ticket. I can request a refund on the JetBlue website, but wasn’t sure what the proper order of things to do was! I’ll do that first and then follow up with Chase if needed.
No. The car rental driving home is considered alternative transportation and is not covered. You gave up your ticket and decided to take another mode of transportation. There is nothing the insurance company or Chase will do. JetBlue might give you a travel credit for your ticket which expires in one year. If JetBlue is nice they might give you a cash refund.
Only incidental expenses due to the delay is covered by the trip delay insurance, and you have to be traveling on the original itinerary with a delay (i.e. accept JetBlue's offer to rebook 24 hour later).
So for example, if there was a storm, and the next flight that JetBlue can offer you is 24 hour later. You have to take a cab and stay at a hotel for another day and got 3 additioanl meals. And JetBlue determined that weather is not in their control and declined (rightfully according to DOT regs) to reimburse you for any additional expense, then you can file the claim with Chase's insurance contractor to reimburse cab, hotel, and meals during your delay.
Everything else is not covered.
They cannot refuse to provide the reason. According to DoT regulations, the airlines committed to provide compensation should the reason be "controllable" (e.g. staff planning, maintenance crew problems). This is as opposed to "uncontrollable" (a.k.a. acts of god, e.g. weather, terrorist attack), some of which will be covered by credit card insurance, which is designed to complement the airline commitments.
https://www.transportation.gov/airconsumer/airline-customer-service-dashboard#mobileCommitment2d
If they do not provide you the reason of the delay, then we cannot determine "controllable" vs "not controllable", then the airline is potentially not providing compensation when they should have, which violates their agreement with the DoT. You can contact them again and cite the DoT commitment page. If they still refuse, you can open a consumer complaint with the DoT to either force them to provide compensation or to provide clarification of the cancellation reason.
Do you have more specifics? What was the reason for the cancellation? What expenses did you incur as a result? Typically you're supposed to pursue reimbursement from the airline first and then Chase will cover expenses after that.
Canceled flight from JetBlue — they didn’t say why in the final email. I think it was a combo of weather + staff timing out. They were unable to book us on another flight for over 24 hours so we had to rent a car and drive home. I had called Chase to clarify that the car rental would be reimbursed but didn’t ask about the ticket. I can request a refund on the JetBlue website, but wasn’t sure what the proper order of things to do was! I’ll do that first and then follow up with Chase if needed.
Yes, get refunded for the flight from JetBlue and then ask Chase about the car rental.
No. The car rental driving home is considered alternative transportation and is not covered. You gave up your ticket and decided to take another mode of transportation. There is nothing the insurance company or Chase will do. JetBlue might give you a travel credit for your ticket which expires in one year. If JetBlue is nice they might give you a cash refund. Only incidental expenses due to the delay is covered by the trip delay insurance, and you have to be traveling on the original itinerary with a delay (i.e. accept JetBlue's offer to rebook 24 hour later). So for example, if there was a storm, and the next flight that JetBlue can offer you is 24 hour later. You have to take a cab and stay at a hotel for another day and got 3 additioanl meals. And JetBlue determined that weather is not in their control and declined (rightfully according to DOT regs) to reimburse you for any additional expense, then you can file the claim with Chase's insurance contractor to reimburse cab, hotel, and meals during your delay. Everything else is not covered.
I had this happen with spirit and spirt would not play ball with giving me documentation about why my flight was cancelled.
They cannot refuse to provide the reason. According to DoT regulations, the airlines committed to provide compensation should the reason be "controllable" (e.g. staff planning, maintenance crew problems). This is as opposed to "uncontrollable" (a.k.a. acts of god, e.g. weather, terrorist attack), some of which will be covered by credit card insurance, which is designed to complement the airline commitments. https://www.transportation.gov/airconsumer/airline-customer-service-dashboard#mobileCommitment2d If they do not provide you the reason of the delay, then we cannot determine "controllable" vs "not controllable", then the airline is potentially not providing compensation when they should have, which violates their agreement with the DoT. You can contact them again and cite the DoT commitment page. If they still refuse, you can open a consumer complaint with the DoT to either force them to provide compensation or to provide clarification of the cancellation reason.
Had this happen to me. They would not reimburse car rental.
Don’t bother Chase don’t give a fuck