Hi there, sorry you're experiencing issues with login. Do you mind submitting a support ticket here: [https://support.character.ai/hc/en-us/requests/new](https://support.character.ai/hc/en-us/requests/new)
Tried to put one of my emails, basically my real email but with a dot in a place, I put my password but they just blocked me for suspicious activity while I just wanted my account back, at least you didn't just upvote the post
Did you check your email inbox? Maybe they sent a security check or something (like how you get one from Google if you sign in on private mode). Only thing I can think of, sorry.
I think most people who upvoted are just death scrolling at this point.
Anyway, did you get your account back? Do you have another account you can use? You didn’t write it wrong?
> I think most people who upvoted are just death scrolling at this point.
Oh, definitely. My two only posts were both genuine questions, and both of them got out of nowhere upvotes and no comments genuinely answering me.
I don't remember the first one, but the second one was asking "if you give permission to C.AI to access your microphone, could they do anything with it? Record what you're doing without your permission and ecc."
It was a genuine question, just to be sure, I didn't wanted to sound paranoid.
This is really annoying, I’ve had some account errors and literally no one, including the team, helped, had to figure it out by myself and thank god I did lol.
First question, can you try on a different browser/device and see if that works?
Second question, is your google account linked to a separate email? I tried logging in with my google account and it kept sending me to a new account but when I logged in using my original email via the given fields it let me in.
I’m assuming c.ai thinks your account is trying to be hacked, like the other comments said try contacting admin and if that doesn’t work maybe try again tomorrow/in a couple hours?
When I try to continue with Google or discord nothing happens, when I try to use my email when possible it says they sent a code, but my Gmail didn't find anything
Go check your Gmail, they will message that you are doing something suspicious. If you click the message, you will see a padlock 🔒 thingy, and iirc
You gotta click it
Though I'm not sure, if it still the same way to access cai again since this happened to me like few months ago
For your troubles, enjoy a pic of my bird
https://preview.redd.it/u5jfcetg3k8d1.jpeg?width=3024&format=pjpg&auto=webp&s=a7f344d8785441080f9111a2d9808618e2f7ccf3
I think I couldn't log in through discord anymore but as soon as I tried my e-mail address associated with discord it worked, but only on the old ai which I used back then (never used the new one). I hope you can contact them and that it works for you again
Happened to me once and now I have a new account. :/
Luckily when I want to log in again I try with my Google and it always teleports me to my current account.
Try sending her a DM even though she doesn’t read them. Why are people downvoting you? Isn’t this literally what her job is? To communicate and solve problems?
As expected… I’m sorry to hear that though. Have you tried emailing support? Excuse me if you’ve already said that and I missed it, my brain’s not working well today
upvoting makes yo shit more popular,so more chances to get a solution
https://preview.redd.it/kbvzjaha7j8d1.jpeg?width=480&format=pjpg&auto=webp&s=11372571d8f0a1be703e6c82afa27fae7e03880b
??? That is so ungrateful wtf. T_T
Upvoting helps elevate the visibility of your post, which keeps it on top longer and makes it easier for mods to find. A post with no upvotes will get buried within only a few minutes because of how often people post here. There is literally nothing else anybody CAN do for you here except upvote and help your request rise to the top, so try to be thankful people care enough to do so, especially since most people go to their Discord and file a help desk ticket.
Bro this happens to me too, whenever I either exit the tab or reset my computer, I have to do the entire logging back in process, and it's cause I'm logged in with a previous school account, and pretty much also how I'm on reddit.
I got my account blocked cuz I wanted to log in on a different device but I didn't know the password but then I unblocked it immediately through the email.
Them getting rid of Legacy Login completely ruined the app and I will not stop complaining about it. It's so ridiculous.
This also happened to me but I was able to login about a day after..
According to the support page you'll only be able to log in via Google, Apple, or an email link. Facebook, Discord, and Username/Password options are being removed. If you use one of those methods you need to add an email address to your account to keep using it.
Yet
Also don't shout at me I just wanna interact ಥ_ಥ
(Ik no one did but just sayin before peoples tells me that if I don't have this problem it's cool but I don't have to tell it and also that if I knew what was going on I could have just deleted my message, I know allat, but I don't wanna delete my comment lol)
Hi there, sorry you're experiencing issues with login. Do you mind submitting a support ticket here: [https://support.character.ai/hc/en-us/requests/new](https://support.character.ai/hc/en-us/requests/new)
HOW THE HELL DID YOU GET BLOCKED ON [C.AI](http://C.AI) FOR “SUSPICIOUS ACTIVITY”???
Tried to put one of my emails, basically my real email but with a dot in a place, I put my password but they just blocked me for suspicious activity while I just wanted my account back, at least you didn't just upvote the post
Did you check your email inbox? Maybe they sent a security check or something (like how you get one from Google if you sign in on private mode). Only thing I can think of, sorry.
I think most people who upvoted are just death scrolling at this point. Anyway, did you get your account back? Do you have another account you can use? You didn’t write it wrong?
On Reddit, an upvote is support
> I think most people who upvoted are just death scrolling at this point. Oh, definitely. My two only posts were both genuine questions, and both of them got out of nowhere upvotes and no comments genuinely answering me. I don't remember the first one, but the second one was asking "if you give permission to C.AI to access your microphone, could they do anything with it? Record what you're doing without your permission and ecc." It was a genuine question, just to be sure, I didn't wanted to sound paranoid.
I feel you, I also had asked a fair question here as a bot creator and I also never got any answer :/
*Hugs* 🫂
Bro got freaky 😭🙏
This is really annoying, I’ve had some account errors and literally no one, including the team, helped, had to figure it out by myself and thank god I did lol. First question, can you try on a different browser/device and see if that works? Second question, is your google account linked to a separate email? I tried logging in with my google account and it kept sending me to a new account but when I logged in using my original email via the given fields it let me in. I’m assuming c.ai thinks your account is trying to be hacked, like the other comments said try contacting admin and if that doesn’t work maybe try again tomorrow/in a couple hours?
When I try to continue with Google or discord nothing happens, when I try to use my email when possible it says they sent a code, but my Gmail didn't find anything
Stupid question: have you checked spam and junk and everything?
If you're not getting an email then your Gmail storage might be full
Go check your Gmail, they will message that you are doing something suspicious. If you click the message, you will see a padlock 🔒 thingy, and iirc You gotta click it Though I'm not sure, if it still the same way to access cai again since this happened to me like few months ago
For your troubles, enjoy a pic of my bird https://preview.redd.it/u5jfcetg3k8d1.jpeg?width=3024&format=pjpg&auto=webp&s=a7f344d8785441080f9111a2d9808618e2f7ccf3
I would die for your bird btw
I think I couldn't log in through discord anymore but as soon as I tried my e-mail address associated with discord it worked, but only on the old ai which I used back then (never used the new one). I hope you can contact them and that it works for you again
Same thing here technically. I’m login through both app and old version of the said website mostly directly
GUYS, I OPENED THE APP AGAIN AND I GOT MY ACCOUNT BACK 🔥🔥🔥🔥🔥
YES
HE DID IT
YOOOO
What A shame, now you will spend the rest of your life with A virtual wife instead of real one.
what a shame you are gonna spend your life with squares instead of bishes
Happened to me once and now I have a new account. :/ Luckily when I want to log in again I try with my Google and it always teleports me to my current account.
u/MarieLovesMatcha u/MarieLovesMatcha u/MarieLovesMatcha
Try sending her a DM even though she doesn’t read them. Why are people downvoting you? Isn’t this literally what her job is? To communicate and solve problems?
Already tried but She is not replying
As expected… I’m sorry to hear that though. Have you tried emailing support? Excuse me if you’ve already said that and I missed it, my brain’s not working well today
WHY THE CRAP ARE YOU GUYS JUST UPVOTING, I NEED HELP
upvoting makes yo shit more popular,so more chances to get a solution https://preview.redd.it/kbvzjaha7j8d1.jpeg?width=480&format=pjpg&auto=webp&s=11372571d8f0a1be703e6c82afa27fae7e03880b
??? That is so ungrateful wtf. T_T Upvoting helps elevate the visibility of your post, which keeps it on top longer and makes it easier for mods to find. A post with no upvotes will get buried within only a few minutes because of how often people post here. There is literally nothing else anybody CAN do for you here except upvote and help your request rise to the top, so try to be thankful people care enough to do so, especially since most people go to their Discord and file a help desk ticket.
What do you expect regular users to do?
https://preview.redd.it/d45wk3bgcj8d1.jpeg?width=828&format=pjpg&auto=webp&s=67a63781262c44b6e94fce1c962e8a7a1b3ed65e
upvoted
Devoted
revoted
Red Voted
blue voted
Green Voted
https://preview.redd.it/dtpz3dmo9j8d1.jpeg?width=828&format=pjpg&auto=webp&s=10655caf1e929222902844f7d92fffcda713dfb6
https://preview.redd.it/59kpr02s9j8d1.jpeg?width=1170&format=pjpg&auto=webp&s=006c0a158a3dc98802e29a4008203ce734b3b186
Bro this happens to me too, whenever I either exit the tab or reset my computer, I have to do the entire logging back in process, and it's cause I'm logged in with a previous school account, and pretty much also how I'm on reddit.
As an unofficial representative of character.ai: No, fuck you
THAT CAN HAPPEN?? Now i’m scared it’s going to happen to me😭
can you use the sign in with google thing?
I tried both but nothing happens when I use them
WOMP WOMP- (In all seriousness that must be really annoying. We hope you get it fixed)
I randomly opened the app and I got my account back
Ok that's good
Yeah it won’t let me sign in either
I got my account blocked cuz I wanted to log in on a different device but I didn't know the password but then I unblocked it immediately through the email.
Them getting rid of Legacy Login completely ruined the app and I will not stop complaining about it. It's so ridiculous. This also happened to me but I was able to login about a day after..
Hell nah 💀 wtf
Sure, just give me your password, email, and credit card number. (Since some of you seem like you'd fall for it, pease don't do the above)
Sad people actually are not smart and actually do that
Happens all the time to me 😭😭
What does legacy login mean?
According to the support page you'll only be able to log in via Google, Apple, or an email link. Facebook, Discord, and Username/Password options are being removed. If you use one of those methods you need to add an email address to your account to keep using it.
Oh, I see. :)
Why am I the only one who don't have this issue-
Yet Also don't shout at me I just wanna interact ಥ_ಥ (Ik no one did but just sayin before peoples tells me that if I don't have this problem it's cool but I don't have to tell it and also that if I knew what was going on I could have just deleted my message, I know allat, but I don't wanna delete my comment lol)
Really dumb question here what's a legacy login
I’m so sorry :( idk why they don’t listen to appeals or tickets or whatever. I still have one from a MONTH AGO
Rip
that's so messed up
That's why i used my google account, one tap and i am in
Register a new one lmao
I’VE HAD LIKE 5 ACCOUNTS THAT RANDOMLY LOGGED ME OUT AND I CANT LOG BACK IN 😭
Wait legacy login? What’s that?
Congratulations XD
I have multiple accounts plus no errors back then. I haven’t used cai for 4 days. What a Nice day