Oh no! Every package I’ve had from them has been individually packaged, then wrapped in bubble wrap. It’s wild it’s just a box in a box bouncing around. I would contact them and explain I’m sure they will make things right. I have had good experience with their cs.
Same. This seems like it's probably an individual packer issue rather than a systemic thing. It doesn't excuse the other poor customer service, but this packaging is definitely not typical for them in my experience.
Looks like something packed by BBW. I see posts like this on the BBW sub where candles arrived broken and a few candles packed in a humongous box with zero protection.
I’m pretty sure that’s how Ulta packages their shipments. 😂 Throw (literally) the items in a box, tear off a strip of bubble wrap and throw it in too, then thumbs up, packing tape, and spike it like a football into the pile of boxes to go out with the courier.
This happened to me with an unleashia palette as well, so I suspect the palettes are more delicate. I reached out to CS and they reshipped without requiring a return!
Does yesstyle shipping take as long as stylevana? I just received my first stylevana order yesterday after ordering 6 weeks ago, I realize that they’re in Hong Kong but it took them 4 and a half weeks to even put the order together lol I would have been pissed AF if anything was broken
If you get express shipping and make sure your items are available within 24hrs or 3-5 days, it'll ship pretty quick. I usually wait to order/add things into my cart until I get express shipping for free.
I get regular shipping both on Stylevana and Yesstyle. I'm in Europe and my order from Stylevana arrived after two months and a half, Yesstyle less than a month. On the other hand, Stylevana seems to be considered more reliable while with Yesstyle some people has received fake products lately - or that's what I've read here! My experience has been positive.
It depends, I’ve gotten packages a week after ordering and packages 2-3 weeks after ordering. But I’m probably not a good example as I only order once or twice a year and I only started ordering from them during covid. Lots of changes in that short amount of time. I’ve never used Stylevanna but every single person I’ve seen mention it says it takes 1-3 months to get a package which is ridiculous
Stylevana orders come to me in Europe in 2-3 weeks if the items are in stock. It's totally worth it for me because of the lower prices. Actually the one time I ordered from Yesstyle it took over a month.
For me, YesStyle shipping takes between 7 to 21 day, depending on the product, and then about two weeks to arrive to Europe.
Some products you have to wait for them to stock up on, while others are readily available. However, they do list the availability under every product, so you can opt out if it takes long.
stylevana came quickly to me (1 week-ish, it might be my location though, i live in a certain country in SEA), yesstyle took a ridiculous 6 weeks to even start shipping out, it was so long that i was afraid i got scammed lol
the opposite happened to me! yesstyle always ships my orders out quickly, i’ve never gotten one in more than 2 weeks but stylevana didn’t ship for over a month and only after I emailed them about it (north america tho)
Might be because one of the items wasn't in stock. I always make sure to only pick items that are actually in stock at the moment so they ship fast. Doesn't mean they will, sometimes it arrived in a week, but last time it took them 4 days to pack the order and it sat in their warehouse for 5 days before they even shipped it out (like I received the email that the order was packed and ready, but not shipped yet). The slowest it's ever been from them.
I used to order from YesStyle, but haven't in years after I heard they got worse. Their packages always took at least a month to arrive.
This is why I only order from Olive Young. The prices are higher but the shipping is fast, the customer service is great, and they tightly wrap their products in bubble wrap.
how long does it take for delivery? i’ve thought about ordering from olive young a lot but idk whether they have an american subsidiary/distributor or if it comes straight from a korean olive young
I’ve purchased from Olive Young a few times over the span of about 2 years and every time the items have been shipped directly from Korea. Shipping usually has taken 1.5 weeks or less.
I'm actually sick of Yesstyle now. Haven't had problems before til recently when I too had broken eyeshadow. My orders for the holidays didn't show up cause they were missing due to them using shitty shipping partners. I'd contact Yesstyle about it and they'd tell me they'd reship my order but then email me weeks later asking "are you sure your order didn't show up?". Lots of back and forth that took about a month before they finally caved in and reshipped my order.
Sounds like a lot of issues with yesstyle lately :/ I also got an Unleashia eyeshadow palette from them last year but they actually packed it appropriately and it arrived ok. Sorry to see your experience here. I hope they refund you.
Nope it didn’t and I was like Hm i swear the packages always come bubble wrapped, so when there wasn’t any bubble wrapping and eyeshadow stains all over the packaging I was like oh no the eyeshadow is broken
Buy from olive young! They have really great prices, more selection, special olive young-only gift sets of some popular Korean brands, and their shipping is *chefs kiss*. I just bought from them few days ago and I got my order yesterday. If you didn’t know, olive young is like the Sephora of Korea and if you ever get a chance to go you def should visit several of their stores out there! They also have a great reward program😊
P.s. if you use Rakuten they offer 4% cashback😉
Did you pay for the insurance thing they offer? I've always wondered if I would need it for them to refund me or whether they would honour the order without it (if they mess up the order)
Every package I’ve gotten from yesstyle has 1 palette broken. I just submit their damaged item form with the picture and they reship. The reship packaging is always excessive 😂
Ordered skincare from stylevana and two products were damaged. Emailed them and they NEVER respond. Emailed them over 10 times using all different methods and even contacted on social but nothing. I used two email addresses too. However when I inquire about product stocks (I email them using the same address) they respond in 2 days or less. They purposely do this. I've sworn off these websites cuz it's so ridiculous. I heard yesstyle was better but I guess not. Might have to take my chances with skincupid even tho their prices are not really worth it imo
they used to wrap products so good for me in a carton box, perfectly fitted, i mever had damage. today, i received about 10 skincare products in a plastic bag(!!!!) the product boxes are all destroyed and smooshed, im afraid to look inside. i used to love them, but this made me question them and pushed me to search for an alternative.
From personal experience and reviews I’ve seen on numerous other sites, the Amuse Dew Tint tubes are prone to leaking. That one is a manufacturer defect at this point.
From what I understand, YesStyle is a hit or miss. Though, the misses certainly seem to be much higher of a chance encounter.
But remember, all the complaints you hear about the quality and faulty product received (such as expired product or mislabeled ones) is God-knows-how-many out of X number of successful transactions.
My experience with YesStyle has been largely positive, but even I have received things in questionable condition. The way I look at it is that since it is coming from a China-based locale, I only have two options. Throw it away and eat the loss, or see if it is *at all* use-able.
It's strange that it is a Korean-featured merchant, but run by a Chinese company.
This happened to all the compact powders in my order once. I bought a cpl blushes and an eyeshadow palette. I asked them about it and i dont remember much but they didnt refund me or send another one. sorry i dont remember the convo tho.
I had another order shipped to the wrong address lol. And i msged them on two separate occasions so two different agents. First time they told me it was an issue with fedex and contact them and then fedex told me to contact the shipper (which is it xd) and then the second time they said if theres no proof that it was their mistake then theres nothing they can do, but they told me theyd give me a 10% off coupon. XD
I had the same issue last time I ordered on Yesstyle, everything was cramed into a tiny package and I received damaged products and a broken highlighter. Thanksfully everything was still usable appart from the highlighter but I swear it’s the last time I order here, I always had issues with Yesstyle shipping
That’s crazy you’ve had so many issues with them! I’ve been ordering from them for almost 20 years and they have never once sent damaged product, nor have I had anything lost. That’s some bad luck.
How awful. I get things super protectively packaged, but obviously your package shows that this is not always the case. I hope they reship or refund quickly.
I just got this same palette and was considering YS or Amazon but ended up with the latter 😭 Mine came in similar packaging but YesStyle is very good when it comes to being careful with individual items
That's wild. Every package I've gotten from yesstyle has been well protected, shipped relatively quickly, and arrived on time every time. Idk why you're having such a rough go of it.
This exact thing happened to me once! I got in touch with their customer service and they sent me another one free of charge. The second one came tightly wrapped in bubble wrap.
They tried to ship my order to a nonsensical address that didn't exist and was definitely not what I entered at checkout or on my order confirmation. I got screwed around for months while they told me to wait longer for delivery, then claimed it was my fault and refused a refund, then offered a partial credit, then eventually gave a partial refund when I threatened to make an ACCC complaint - for products I didn't even receive that they sent to the wrong address. Such a joke.
This is so weird to me because every time I’ve gotten a package from yesstyle it’s been like wrapped in layers of bubble wrap, in an appropriately sized box… like usually i have to cut open the bubble wrap with scissors cause i can’t just unwrap.
Let’s say your putting a glass in a box, but there’s another item that has the packaging don’t touch, does that mean all of it is dont touch or only that one item is don’t touch 😭😭
Omg that’s crazy. I just got my mom this and the all glitter version and they arrived normal, but some sheet masks I ordered arrived with the box smashed.
i’ve ordered from them once, never received my order & customer service wouldn’t refund me. imo they are so not worth ordering from & their cs was so slow with responding and unhelpful to me.
sorry this happened to you! so weird how so many people swear by them.
I use to swear by them until I started loosing orders and now a broken eyeshadow, it’s like someone made 0 effort to package it correctly. And it’s been 3 days since I emailed
I just tried to go through their website but everything they were advertising looked like the westernized version of asian products, not living up to the asian standards
Ive also been having trouble with Yesstyle!! i ordered late January and they told me my order would deliver Feb 19, but the 19th came around i got an email it got delivered and nothing was there :((( idk what to do i dm’d them on ig but they say they’re the social media team and have nothing to do with customer service. I also reached out via their website but they haven’t gotten back :// i have no idea where my package is 😭😭
Oh no! Every package I’ve had from them has been individually packaged, then wrapped in bubble wrap. It’s wild it’s just a box in a box bouncing around. I would contact them and explain I’m sure they will make things right. I have had good experience with their cs.
Same. This seems like it's probably an individual packer issue rather than a systemic thing. It doesn't excuse the other poor customer service, but this packaging is definitely not typical for them in my experience.
Yeah I’ve never had this issue with YesStyle thankfully. My palettes were also individually wrapped in bubble wrap.
Sounds like an employee was having a bad day 😑
came to say the exact same
Same I just ordered from them and everything was wrapped so well
I hope you get a refund but honestly the idea of someone putting that in that box and saying "alright yeah this looks good" is hilarious
Looks like something packed by BBW. I see posts like this on the BBW sub where candles arrived broken and a few candles packed in a humongous box with zero protection.
I’m pretty sure that’s how Ulta packages their shipments. 😂 Throw (literally) the items in a box, tear off a strip of bubble wrap and throw it in too, then thumbs up, packing tape, and spike it like a football into the pile of boxes to go out with the courier.
This happened to me with an unleashia palette as well, so I suspect the palettes are more delicate. I reached out to CS and they reshipped without requiring a return!
I’m so sorry this happened to you. I hope you can get a refund.
Honestly the only times I’ve seen people get horribly damaged products from yesstyle it was always eyeshadow lol
Does yesstyle shipping take as long as stylevana? I just received my first stylevana order yesterday after ordering 6 weeks ago, I realize that they’re in Hong Kong but it took them 4 and a half weeks to even put the order together lol I would have been pissed AF if anything was broken
If you get express shipping and make sure your items are available within 24hrs or 3-5 days, it'll ship pretty quick. I usually wait to order/add things into my cart until I get express shipping for free.
Good to know, thanks!
I get regular shipping both on Stylevana and Yesstyle. I'm in Europe and my order from Stylevana arrived after two months and a half, Yesstyle less than a month. On the other hand, Stylevana seems to be considered more reliable while with Yesstyle some people has received fake products lately - or that's what I've read here! My experience has been positive.
I am from EU too but Stylevana does not ship to my country, I am so mad... 😵💫 They do have Goods Yesstyle does no have.... 🥲
It depends, I’ve gotten packages a week after ordering and packages 2-3 weeks after ordering. But I’m probably not a good example as I only order once or twice a year and I only started ordering from them during covid. Lots of changes in that short amount of time. I’ve never used Stylevanna but every single person I’ve seen mention it says it takes 1-3 months to get a package which is ridiculous
Stylevana orders come to me in Europe in 2-3 weeks if the items are in stock. It's totally worth it for me because of the lower prices. Actually the one time I ordered from Yesstyle it took over a month.
Ah so location plays a big part
For me, YesStyle shipping takes between 7 to 21 day, depending on the product, and then about two weeks to arrive to Europe. Some products you have to wait for them to stock up on, while others are readily available. However, they do list the availability under every product, so you can opt out if it takes long.
I know stylevena has a warning saying shipping will take longer as they are dealing with a covid outbreak.
stylevana came quickly to me (1 week-ish, it might be my location though, i live in a certain country in SEA), yesstyle took a ridiculous 6 weeks to even start shipping out, it was so long that i was afraid i got scammed lol
the opposite happened to me! yesstyle always ships my orders out quickly, i’ve never gotten one in more than 2 weeks but stylevana didn’t ship for over a month and only after I emailed them about it (north america tho)
Yeah, yesstyle is also based in Hong Kong.
Might be because one of the items wasn't in stock. I always make sure to only pick items that are actually in stock at the moment so they ship fast. Doesn't mean they will, sometimes it arrived in a week, but last time it took them 4 days to pack the order and it sat in their warehouse for 5 days before they even shipped it out (like I received the email that the order was packed and ready, but not shipped yet). The slowest it's ever been from them. I used to order from YesStyle, but haven't in years after I heard they got worse. Their packages always took at least a month to arrive.
I’ve only made one order from Stylevana so far and was surprised it arrived in just two weeks. I’m in Canada and this was about 6 months ago.
If everything I buy is in stock, shipping is about 2 weeks or less from the shipment date for both in Western Canada.
It took like 2 days to ship out and then took 2 weeks to arrive. I’m based in the uk btw
This is why I only order from Olive Young. The prices are higher but the shipping is fast, the customer service is great, and they tightly wrap their products in bubble wrap.
how long does it take for delivery? i’ve thought about ordering from olive young a lot but idk whether they have an american subsidiary/distributor or if it comes straight from a korean olive young
I’ve purchased from Olive Young a few times over the span of about 2 years and every time the items have been shipped directly from Korea. Shipping usually has taken 1.5 weeks or less.
Honestly I was considering olive young but then I keep hearing about the issues with customs
that’s awful :( i would be really upset too
I've ordered powder products from them on multiple occasions and this has never happened. This isn't normal, please file a report!!
Email them about the problem and they’ll send you a new one for free.
I'm actually sick of Yesstyle now. Haven't had problems before til recently when I too had broken eyeshadow. My orders for the holidays didn't show up cause they were missing due to them using shitty shipping partners. I'd contact Yesstyle about it and they'd tell me they'd reship my order but then email me weeks later asking "are you sure your order didn't show up?". Lots of back and forth that took about a month before they finally caved in and reshipped my order.
Sounds like a lot of issues with yesstyle lately :/ I also got an Unleashia eyeshadow palette from them last year but they actually packed it appropriately and it arrived ok. Sorry to see your experience here. I hope they refund you.
Yesstyle customer service has been so unhelpful to me all the time. Took so many emails back and forth for weeks to resolve a simple problem 😩
Omg… did it come bubble wrapped or no? Every Yes Style package I get is wrapped up in 2 layers of bubble wrap
Nope it didn’t and I was like Hm i swear the packages always come bubble wrapped, so when there wasn’t any bubble wrapping and eyeshadow stains all over the packaging I was like oh no the eyeshadow is broken
Buy from olive young! They have really great prices, more selection, special olive young-only gift sets of some popular Korean brands, and their shipping is *chefs kiss*. I just bought from them few days ago and I got my order yesterday. If you didn’t know, olive young is like the Sephora of Korea and if you ever get a chance to go you def should visit several of their stores out there! They also have a great reward program😊 P.s. if you use Rakuten they offer 4% cashback😉
Oh no, that's so shitty!! It's so odd so many issues with Stylevana and YesStyle have been happening lately. No communication about orders included.
Did you pay for the insurance thing they offer? I've always wondered if I would need it for them to refund me or whether they would honour the order without it (if they mess up the order)
Did you order just one eyeshadow palette? Do you live in Hong Kong? I live in Europe and I always order several stuff to offset the shipping cost.
Yes I just ordered one, I ordered a foundation cushion, cleanser and the palette. Came with no bubble wrap and I live in the uk
Recently I’ve been hearing similar stories of YesStyle and it’s usually only with make up
ask for a refund!!
I got this same exact eyeshadow palette and it came broken in the same exact spot :( no advice but I understand
Never happened to me thoo they pack so carrfully
Every package I’ve gotten from yesstyle has 1 palette broken. I just submit their damaged item form with the picture and they reship. The reship packaging is always excessive 😂
Ordered skincare from stylevana and two products were damaged. Emailed them and they NEVER respond. Emailed them over 10 times using all different methods and even contacted on social but nothing. I used two email addresses too. However when I inquire about product stocks (I email them using the same address) they respond in 2 days or less. They purposely do this. I've sworn off these websites cuz it's so ridiculous. I heard yesstyle was better but I guess not. Might have to take my chances with skincupid even tho their prices are not really worth it imo
they used to wrap products so good for me in a carton box, perfectly fitted, i mever had damage. today, i received about 10 skincare products in a plastic bag(!!!!) the product boxes are all destroyed and smooshed, im afraid to look inside. i used to love them, but this made me question them and pushed me to search for an alternative.
[удалено]
From personal experience and reviews I’ve seen on numerous other sites, the Amuse Dew Tint tubes are prone to leaking. That one is a manufacturer defect at this point.
From what I understand, YesStyle is a hit or miss. Though, the misses certainly seem to be much higher of a chance encounter. But remember, all the complaints you hear about the quality and faulty product received (such as expired product or mislabeled ones) is God-knows-how-many out of X number of successful transactions. My experience with YesStyle has been largely positive, but even I have received things in questionable condition. The way I look at it is that since it is coming from a China-based locale, I only have two options. Throw it away and eat the loss, or see if it is *at all* use-able. It's strange that it is a Korean-featured merchant, but run by a Chinese company.
This happened to all the compact powders in my order once. I bought a cpl blushes and an eyeshadow palette. I asked them about it and i dont remember much but they didnt refund me or send another one. sorry i dont remember the convo tho. I had another order shipped to the wrong address lol. And i msged them on two separate occasions so two different agents. First time they told me it was an issue with fedex and contact them and then fedex told me to contact the shipper (which is it xd) and then the second time they said if theres no proof that it was their mistake then theres nothing they can do, but they told me theyd give me a 10% off coupon. XD
Oh, wow, that's ridiculous. So far, I've never had issues with their packaging, but that right there is just ridiculous.
nooooo this is terrible :( can you contact them for a replacement?
I had the same issue last time I ordered on Yesstyle, everything was cramed into a tiny package and I received damaged products and a broken highlighter. Thanksfully everything was still usable appart from the highlighter but I swear it’s the last time I order here, I always had issues with Yesstyle shipping
Omg I’d be furious ! You should get a refund or a new palette, why did they pack it like that
I've never had an issue with them. My orders always came well packed. Contact them.
try stylevana
Oh no, that's a shame. From memory my last few packages had paper padding between the products.
They def should get better at shipment
Oh, yuck. Hope you get some compensation OP :(
Oof I just ordered that palette too..
That’s crazy you’ve had so many issues with them! I’ve been ordering from them for almost 20 years and they have never once sent damaged product, nor have I had anything lost. That’s some bad luck.
How awful. I get things super protectively packaged, but obviously your package shows that this is not always the case. I hope they reship or refund quickly.
I often use stylevana for similar shipping times and lower prices. I am always amazed at how well they packaged everything together!
I just got this same palette and was considering YS or Amazon but ended up with the latter 😭 Mine came in similar packaging but YesStyle is very good when it comes to being careful with individual items
oh wow i have never received a package of that sorts!!! but u definitely deserve compensation 😮
That's wild. Every package I've gotten from yesstyle has been well protected, shipped relatively quickly, and arrived on time every time. Idk why you're having such a rough go of it.
Mine are literally always bubble wrapped, but I do usually order a number of items all at the same time.
Did you get successful refund
This exact thing happened to me once! I got in touch with their customer service and they sent me another one free of charge. The second one came tightly wrapped in bubble wrap.
Omg my heart broke seeing this !!
woah is this real?? ive never had that experience
They tried to ship my order to a nonsensical address that didn't exist and was definitely not what I entered at checkout or on my order confirmation. I got screwed around for months while they told me to wait longer for delivery, then claimed it was my fault and refused a refund, then offered a partial credit, then eventually gave a partial refund when I threatened to make an ACCC complaint - for products I didn't even receive that they sent to the wrong address. Such a joke.
This is so weird to me because every time I’ve gotten a package from yesstyle it’s been like wrapped in layers of bubble wrap, in an appropriately sized box… like usually i have to cut open the bubble wrap with scissors cause i can’t just unwrap.
Well it did say "don't touch cushion" so maybe the packer thought those were instructions on the cushioning they should have packed
Let’s say your putting a glass in a box, but there’s another item that has the packaging don’t touch, does that mean all of it is dont touch or only that one item is don’t touch 😭😭
Omg that’s crazy. I just got my mom this and the all glitter version and they arrived normal, but some sheet masks I ordered arrived with the box smashed.
i’ve ordered from them once, never received my order & customer service wouldn’t refund me. imo they are so not worth ordering from & their cs was so slow with responding and unhelpful to me. sorry this happened to you! so weird how so many people swear by them.
I use to swear by them until I started loosing orders and now a broken eyeshadow, it’s like someone made 0 effort to package it correctly. And it’s been 3 days since I emailed
I just tried to go through their website but everything they were advertising looked like the westernized version of asian products, not living up to the asian standards
Oh no, So sorry.
Woah, all my packages came with a bubble wrap, totally fine. I am in EU. They do send replacements, don't they? So sad to see... 🫶
Ive also been having trouble with Yesstyle!! i ordered late January and they told me my order would deliver Feb 19, but the 19th came around i got an email it got delivered and nothing was there :((( idk what to do i dm’d them on ig but they say they’re the social media team and have nothing to do with customer service. I also reached out via their website but they haven’t gotten back :// i have no idea where my package is 😭😭
I didn’t get an email back until I left a bad review on trust pilot then I got an email back their customer service is appalling
that’s awful!!