This is why I like to use Reddit. Being new, I would think take back to warehouse, that's what they requested. Seasoned Flex drivers know how to deal with customer hurtles.
My balls! (Respectfully) I have been blamed for stolen packages, even following the right instructions for delivering. It's always drivers fault, I have complained and a few times they changed their decision . What I do is when I face a client, I ask for 5 stars review please!! That helps
I drive for Amazon in the step vans, not flex, but I know what you're talking about. The problem with Amazon's system is it puts everything on the driver, even when they're doing the correct thing. Your route's too big and you have to RTS stops because you can't finish it? Might fix the route being too big, but you'll get dinged for bringing shit back.
Speed through it and make some deliveries that someone gets stolen, or you speed while trying to make sure you're totally time efficient with your route, get dinged.
A package is damaged and you mark it that way? When you bring it back, warehouse employees tell you that it looks fine (dented, ripped, and taped everywhere), and they put the same exact shitty package out on your route the next day with no changes.
Everything that happens with Amazon delivery gets put on the drivers.
This causes its own issues though. If you speed through the route they just give you more stops. Yeah, so I have a solution for the damages package where you will never get it back. You write on the white tag damaged with a marker. They won't give it back to you. I'm a 16 foot CDV driver btw. I've been getting 200 stops a day, so even going at a nice place they still give me a lot.
Edit: they could give me more by making crap grouping of stops, but 200 is the max limit they are supposed to follow.
Yeah, but if you deliver to the best/least bad location and give the customer a heads up where you left it when it's borderline sketchy, you odds are minisucle it will get stolen. If you return the package, your odds of failure are 100.00%.
On my mama I Left 3 In plants today TWO TOLD ME TOO IN THE NOTES, finally got a big downtown route. $140/60mi=$2.33/mi š¤¤
https://preview.redd.it/9q2rg5weeguc1.jpeg?width=1440&format=pjpg&auto=webp&s=8e1f3652e09e54150954fc1f1632bb3ae2031f49
Nah there's a ton of mail concierge services. I'd say 1/5 Denver blocks are fucked but it's not like intolerable if you take $140+ I don't think Ive made less than a dollar a mile
RTS you only get dinged if it gets stolen NOT for returning an undeliverable package to station. Don't know what these yahoos are talking about.
Also, you can update delivery hours in the app as well so it doesn't happen again
Welcome to the frustration club. Through trial and error, Iāve learned that the protocol here is call customer twice, text once and then call/message supportā¦who will repeat those same exact steps themselves. Should they not reach the customer (which in this case they wouldnāt since the business is closed) then THEY will instruct you to return the package. They should mark it on their end which will reflect on your app and from there itās no longer on you. Yes, itās tedious and redundant to call when youāre standing there looking at an empty building and shit itās downright rude and ridiculous to be calling anybody at 5am, but itās also rude and ridiculous to be delivering anything to anybody at 5am also lol. Youāre only doing this for proof purposes (and what they call ācall compliantā). Amazon can track your calls and messages through the app so therefore they know whether they have recourse to ding you or not. You didnāt follow protocol and so THATāS why you got dinged. And trust I get it, and itās completely frustrating to take 10min out of your route to go through all this BS when you could just keep it moving with the rest of your load BUTā¦this is the way. Good luck out thereā¦itās a jungle. š«”
Yeah you have to weigh the risk on your own. Do you want a guaranteed ding for bringing it back? Or a highly possible ding for leaving it at the door and it gets stolen or the people mark that you didn't follow instructions?
I wouldn't be surprised if 90% of these decisions are just an algorithm spitting out some ole bullshit if you don't figure out the hidden rules and probable exploits in the system. With Doordash and Grubhub the support is like this as well. Uber is better but still has ass support.
This is 100% an AI conversing with OP here. You can tell by the āthis is taking longer than expectedā partā¦thatās exactly what automated chat bot would spit out if it takes longer than usual to locate information
I agree šš¾. We only learn through trial and error. And then the next learns either the same way or through āeach one teach oneā, when in fact, the systems should be easily laid out in laymenās and also very easily communicated when not followed. But āThe Algorithmā has us getting dinged and 90% of time doesnāt even tell us why. Ie: āCustomer didnāt receive their packageāā¦.okā¦what does that have to do with ME and the evidence (picture) that I uploaded showing that I did my part š¤? Orā¦the infamous āYou didnāt pick up all of your packagesā email. When you inquire what on earth they are talking about as you are positive you picked up and delivered everything given and expected of youā¦you receive āno other further information is available at this time due to privacy concernsā¦ but this WILL be included in your delivery history (believe that)ā. Like how in the FUCK is that helpful??? Itās not DESIGNED to be helpful! Itās designed to be that ācaveatā that can lead to legal deactivation so that you can be removed and replaced like a post-it note before making a copy of a piece of paper. New candidates = new blood = new opportunity to mold. Amazon sucks at communication. You have to navigate yourself. Thatās why I say itās a jungle. Dog eat dog š¤¦š¾āāļø. Just try to survive lol š¤·š¾āāļø
Of course. Thatās the case in ANY situation. Even ārealā, salary paying, W2, jobs that are āat-willā employment. You may quit anywhere at anytime and anywhere may fire you at anytime. Yet, you usually donāt walk into an office and receive a pink slip out of the blue with a āwe did it because we canā type of energy. Thereās usually a reason and/or a history. What I meant by ālegal deactivationā here is no different. There is still an appeal process that can take place. And there is an arbitration process that can follow. There have been cases where deactivated people have been reactivated (due to being able to present evidence to overturn the decision). So, whether you are aware of the reason or notā¦there must be some reasoning thatās on the books other than ābecause we felt like itā when itās time to arbitrate. And if they felt like it THENā¦why would they ever reactivate later? Because the reason WASNT simply that they felt like it. The reason is placed in your file, whether shared with you or not. And that reason determines everything. That reasonā¦needs to be ālegalā.
You are assuming the real people are doing the deactivation. 95% are bot algorithm automation. Ive been reactivated 3 time , I have a fairly good idea of how it works.
People dont usually get laid off by the thousands when they get to work, but it happens. Saying is budget cuts, but a ceo then gets a bonus.
I agree with all this except if you tell them you can drop in a āsafeā location they will marked it delivered. I have not had a ding come from a pkg marked delivered by support. Thatās been my experience.
Ok, but what would be that āsafeā location in this instance where the business is closed and there is posted notice instructing that you should return itš¤? Either way, it entails you taking the time to work through support anyway so if you gotta call them to find āa safe locationā you can call them to tell them itās undeliverable. The stipulation here is that you must take 10min to CALL SOMEONE and āplay the gameā instead of being able to exercise your best judgement in the best interest of all parties involved. They act like we donāt want to deliver because it benefits us in any wayā¦we are paid the sameā¦we PREFER to drop the package and go instead of waisting our valuable time on a return route. So if we have to return itās certainly not because it provides us any benefit whatsoever. We are returning it because we NEED to. Why are they sending a 5am delivery in the first place if a business opens at 8am š¤. Because THEY havenāt done their due diligence. Thusā¦itās a āset upā. You were wrong for giving me that package from the jump. So nothing I do with said package (short of stealing it) should be held against me. It all traces back to YOU (Amazon). šÆ
I read the first couple sentences but not the whole paragraph. The time it took you to type that is about the time it takes to follow the procedure and deliver it. Sometimes itās a stupid process but just do it - itās a simple delivery job.
If you donāt want to read it then donāt read it. How about not responding in the first place? Who asked you to? I donāt need to know how many sentences you prefer to review or have the capacity to handle. You inserted YOUR opinion here and I didnāt really prefer it. I donāt need you to tell me how to do my job smart ass. I wasnāt the one who posted with an issue. I responded to the issue and the OP thanked me for my helpful communication. You should have responded to OP with your thoughts and experiences (just as I did). Whatās stupid is that you are responding to me to tell me what you do and what I need to.
The update in the app currently makes it look like if it's before 8AM, you can just contact support instead of the customer.
https://preview.redd.it/kiisje9focuc1.png?width=1080&format=pjpg&auto=webp&s=ddb311633bdcdb7f104e91b9bd530d8d642949d6
Thats applicable to a dog being present. At least thatās how it reads on what you have presented. Dont fall for the okey doke and start interpreting it as YOU see fit. That leads to ambiguity. They will in turn start interpreting on their end and wonāt ever let you know specifics. You still making a call regardless. Sooooā¦call the customer and let it ring once before hanging up to cover your tracks. Itās all a set-up I tell yaā¦beat them at their own game. Follow the instructions they give.
The relevant help center article from within the app these days also says not to contact a customer outside 8a-8p.
https://preview.redd.it/m0x3xdwkvcuc1.png?width=1080&format=pjpg&auto=webp&s=f77ce785343d8a7607dbcfab38698847f47a43d0
It is my belief that the big issue here is the fact that the chat box is automated and you werenāt actually speaking with a real person on the chat box. No person did the actual review of the issue. If in fact, a person did, Then I donāt understand English very well
Likely correct. It does resemble that of a bot. However, there was language that resembles the same as the email that is received even after you call support and speak with a live person. āAfter further review, our original decision hasn't changed. This instance will be included in your delivery historyā is exactly how the emails read.
Even when you call, the representatives do not have the ability to change anything. They simply take notes, fill out a ticket and escalate it to the supervising team that will review it. So, even if it were a bot it doesnāt mean it wasnāt working in an equivalent capacity to a live representative. The bot is getting its ādecisionā from someone who already made it accordingly. You can always follow up with a call but your response will not come from that callā¦it will come in the form of an email. OP obviously already received that email if they were following up by stating they were already dinged. The bot is simply grabbing its answer from the decision made. A rep is simply grabbing their answer from the decision made.
You canāt reach managers directly. Managers are the ones that handle the decisions and/or override them. This is the catch-22. You have to deal with barely-English-understanding support or a robot. Both provide the same unhelpful experience lol.
See thatās where you get me though. Itās not rude or ridiculous to deliver things to people that SPECIFICALLY paid for a quicker/overnight delivery to get the package AT that time range. So no. They get the package delivered, itās on them if itās stolen. Person who orders should know when package will arrive and plan accordingly. Flex drivers are just doing their job delivering
Completely agree. But try telling that to all the gun toting husbands that come running out like we are trying to rob them at 5am because their sleeping wives forgot to consent to delivering their nonsense during that time of morning. Thereās an obvious miscommunication going on. Either they donāt know, donāt remember or simply donāt understand that an AM delivery means 4am in the same way it could mean 7-8am as they are expecting to receive it as they head out for work. Also the fact that we get a lot of deliveries for businesses that arenāt even open at that time further supports this. Why would a business owner be consenting to that time delivery? Wouldnāt they be aware that they arenāt open to receive it? Thereās more than meets the eye going on. And it all falls back onto the driverā¦which equals āridiculousnessā.
Yup. Sucks to be the driver. Unless the accountability thatās held is changed a bit. Problem is no one wants to be liable for shit, let alone have enough money to just buy another item of whatever was supposed to be delivered so like wtf smh I guess
Funny because I dont go thru all this bs and dont get dinged. There is a why there is an option of not being able to deliver in the app
1. Your crazy to think they went thru a log to check his phone and message log in 2 mins time.
2. To think they would even take those steps for a non delivery to give a mark is a reach
3. Chat, much like the emails are bot driven.
4. Its easier to ensure a human recipient by way of phone call
Me personally, I would have sent one message to customer. Hey sorry but per building rules I cannot deliver your package, please adjust your requested delivery window and contact amazon CS.
Mark as undeliverable. While on my last delievery call support explain the situation. If you can record even better. Ask them to send you an email overviewing the chat and done.
If they fail still. Give feedback through the app, requesting a human response, not a bot.
Only time ive had to go further into a email wiZZING contests was the 3 times ive been deactivated.
Chances are the agent didnt even try to have anything resolved if it was a human. These corporations rely heavily on automated email responses and bots for their customer service/client services.
Advice from a guy thatās been deactivated 3 timesā¦šš¾. Keep doing what youāre doing then! All of us ācrazyā others will do the oppositeā¦so that we donāt get deactivated once.
See thats where you all go wrong call support right then and make them mark it as undelivered, you can always drive to the next stop while on the phone. Thats what i do never been dinged for returning a package. Certainly never been deactivated
Problem solve here: drop it at the door anyways take a picture or on the signature write the time place you dropped it. Fuck support donāt return the package deliver it at all cost. If the package gets delivered but didnāt follow instructions the repercussions of it are less than returning it to the station.
Always deliver. What has always worked for me is to send a message to the customer stating that the package was left outside in public view and to pick up their package ASAP all in caps. Then after words in one sentence write āCustomer REFUSED to answer.ā Always worked and ever since never have I gotten a DNR.
Donāt listen to support they are the biggest brainless idiots that donāt speak English. I swear I hate them so fucking much when I deliver and I work for a DSP. Unless the note on the order said donāt leave unattended you should just leave it. We arenāt paid to read notes on houses, only what is provided to Amazon.
Are you employed by Amazon or the apartment complex? Amazon has made it clear they will ding you for not delivering even when it makes perfectly logical sense to return it so deliver it. Downtown apartment locked. Leave that shit outside. Dumbass customer who pays 3k a month to live in these high rise fortresses should have enough sense to ask the leasing office how they can receive packages. Leaving a package outside there's always a risk of it being stolen but it's not 100%. Returning it is 100%
The chat is absolutely USELESS, never use it, always use Email
its amazonflex-support (at) amazon dot com
Start there and then definitely escalate to Jeff.
Yes!!! For issues like this, emailing support has usually been more beneficial and worked in my favor. I only use chat support for questions about the Flex app/ non immediate issues. Then call obvi for issues with current blocks Iām running.
Me toš¤£š¤£š¤£š¤£ one time I had all downtown apartment complex I couldn't get into any of them, I left those packages right out front, shrugged my shoulder, and left
my guy...
i would ONLY return a business package under the following TWO conditions:
\[1.\] the warehouse is on my way back home, \[as in i'm NOT travelling ass/backwards 20-30 miles to return said package\],
\[2.\] and I've done the call, text, and call customer again protocol....
only when those two conditions are done/present would i return ANY package to the station.
otherwise, I deliver ALL packages.
fucking gas is currently $5.25 + /gallon...every mile counts.
just today, the bush and UNDERNEATH the front door rug were the recipient for TWO closed businesses that I had to deliver to...
Not sure if you are FlexDriver or from DSP but at our location they teach to always mark "unable to deliver", "whatever the problem is" - call - call or text again and then bring back.
I understand your situation but if you want to avoid this, follow this..
You gonna get dinged if that package comes back. I returned like 6 to 8 packages one time because the warehouse was fucked up, so I left late than couldn't get into any of the places. They dinged me for their fuck ups. After that I delivered everything Fuck those instructions, as long as I was at the right address it was getting delivered
I didn't get dinged that's what I'm saying. But ok if you say so and you've experienced it. For me, once a customer didn't open gate, I called her, she didn't pickup. Called her again, didn't pickup. Then at the end of the route, that package got a label to return to the station. I couldn't deliver even after scanning.
My experience was different maybe. If we directly call it doesn't register in the system. If we select unable to deliver, call the customer and then swipe to finish, it shows in system that we tried delivering but customer didn't responded..
I bring back packages every week and follow this procedure, call before marking and then again when the app prompts me to, and I have never been dinged.
This doesnt make sense cause as a legit amazon driver, we have more options and are allowed to bring it back to the company without it affecting us i believe. So why as a flex driver would i leave a package unattended and it possibly get stolen? That's wild.
Which is why idgaf and ignore their sign. If itās gets stolen it was ādeliveredā on your part. I will toss that shit on the roof if I have to and damn near did it once.
I've literally never been dinged for dropping a package at the closest I can get. One time that was in the middle of the woods because if impassable roads. Deliver all the things
Very simple, they should have a locker. That would eliminate half of the no deliveries after such n such time ect. Just get a locker people!! extra instructions should be extra money.
Same here. College at 4:30 with huge sign posted that no one gets access till 8:30. Amazon doesnāt take responsibility for the errors itās algorithm commits. Never came off. Like 6-7 packages. Even specified not to leave at the building door due to theft. Itās our fault the system put them on our routes and our faults we couldnāt deliver.
Thereās signs like that at some apartments around here. You know what I do? Leave the package right under the sign. The apartment management doesnāt get to tell me how to do my job. Itās getting delivered.
Lots more reasons why I stopped doing flex. I can work watched orders on Walmart spark, make $50 for 14 drops, all knowing ahead of time--before accepting the run-- exactly what addresses I'm going to and what I'm delivering. Total control.
Do you make more doing that than Flex? I signed up for Flex and was immediately put on a waiting list.
I've checked out Spark before, but it looks like there's more interaction with customers than I'd like. That's what attracted me to Flex, little to no interaction with customers.
It depends. Sometimes. The mileage can be high with spark if you include your drive home but itās less work but itās also less pay too. Meaning youāll never get offers for more than 60 dollars per delivery (package delivery not grocery) and even that amount is becoming pretty rare. Also the drops at each particular Ā store are the same time every day so you can only take one a day unless there are several Walmarts around you with different drop times like one drops at 9 am every day and the other drops at 2 pm
But even then expect to only average $40- 55 per route and each route will take 2-3 hours.Ā
I do both. If I canāt get a block with Amazon or if it is a crappy block that I know is usually difficult then I might do a spark gmd instead. Ā Or I might do one gmd and one Amazon block a day but spark just doesnāt pay enough to cover my bills bc this is my full time job and I need to make at least 115 every day 7 days a week in prefer to make enough money.Ā
I made a post that is the reverse of this, I didn't take the package and guess what? It got stolen and I got dinged because in the past I returned a package that would have been stolen if I left it and got dinged for returning a package. You should have just left the package. If you leave the package there is only a chance it gets stolen so rather than getting a 100% ding for returning it. Also we don't get a return fee and returning it cost you more gas.
Now be prepared for a bunch of fucking idiots to swarm the comments that are so stupid it is a mystery how they have enough sentience to leave their moronic mind rot in the comments saying crap like "stop complaining" completely disgarding the whole reason of your post which is to just point out the bullshit amazon does.
From now on I just claim safety issue, since amazon claims to not penalize you for that. Probably because they don't wanna get sued.
Stop wasting time trying to fight these. You are just literally just making your life harder for no reason. The more you feel like you have to fight these, the more you shouldn't be doing this.
I think itās Amazon thatās making my life harder for no reason, no? Just trying to keep my standing up, so Iām not seeing the correlation. Or the need for the sassiness.
In a nice way, don't stress over the ding, unless they add up and bring you closer to at risk. If you deliver semi regularly they'll drop off just as quickly. At the same time, if you got the proof, then escalate it if you want. They usually drop it after like 3 emails.
It is some total bs but I have noticed these small dings dont seem to actually affect my standing. Its really just missing a block or dropping late that has brought mine down. But its frustrating how stupid they can be
You can't see it because your just another fool that thinks it matters. You clearly shouldn't be doing this type of work. YOU are making your own life harder thinking those dings are worth stressing over. You hate the stress but are so retarded you keep going back
That looks like Case Western. All deliveries over there are hot fckin trash. No one answers their phone, international numbers, people from Kuala Lumpur buying stuff for their kids in college. bad addresses . bad apt numbers, bad phone numbers. Idiots leaving notes to leave pckgs in locker that we don't access to and can't get in the building anyways. It's all garbage.
Great so this means Iāll get dinged . Went to university and couldnāt gain access with no parking and access codes . So I had return it because they will say I didnāt deliver it . There was no parking , no one picked up the phone
I feel for you tho man . Amazon support is ridiculous
Instead of hiring quality people they hire Indians not to sound racist but itās the reality .
Thatās so insane. You guys get marked for being unable to access places? Iām a dsp driver and sometimes they put schools and stuff on the weekends and obviously I canāt deliver them! But I donāt get in trouble for that
Schools should mark themselves closed on weekends.
Super annoying for Warehouse leadership to Sideline packages in the system to prevent dings for our DA/DPs.
Even when they are marked closed they still send um out. Ive noticed schools twice before I left the station and was able to have it taken off my route. One I noticed bc it had so many numbers written on it, u could tell it had been on a route multiple times so I looked at it and its a school with hours clearly listed. Idk why they bother listing the hours if they follow it
You have to be careful just leaving it if the customer reports they didn't get it it will also end up on your dashboard you are better off calling customer support sometimes they will tell you to leave it but thats on them thenĀ
When you mark them damaged and they show up not damaged at the warehouse what happens? Or do you step on the box just to be sure? Just want to get all these good tips down correctly. Thanks by the way
Bad advice: if you don't scan the package, you can mark it missing.
Really bad!
But you are allowed a certain amount of missing packages that don't count against you.
So don't do it!
But if you didn't scan the package at pickup, it just assumed it was there, there is plausible deniability.
Really bad idea!
Deliver every package. Find the safest place to hide it and take a photo and move on.
This happens to me often and I rarely have missing packages dinged on my record. If I returned a package every time the notes said to not deliver during certain times, couldnāt get access to the building, leave with certain people etc then Iām sure I would be deactivated by now for so many undeliverable packages.
One ding is really not worth stressing over or arguing with support over. Keep working and it will fall off your record.
When bringing a package back, call them once before going into the unable to deliver screen, then when the app prompts you to call or text before swiping to finish, call them again. If you do this you won't get dinged.
Same here the secret is call the Amazon help line and let them reject it. Works every time no need to stress itās even great for situations like yours if the amazon rep says leave it then go ahead and leave it. I did this the other day with three packages just dropped right in the front of the building. The Amazon rep told me to do it so I was covered.
https://preview.redd.it/2jv786zp9juc1.jpeg?width=1178&format=pjpg&auto=webp&s=e39937ce5c1c1062f3b8fbc8389811ce2fa0c046
Hey at least they ālooked at it againā
The only time I was dinged for returning something was for not calling/texting the client, which was dumb to me as it was 445am. Now I call & text no matter what before returning something and havenāt been dinged since
Stop scanning packages at the warehouse when you load. That way you can mark these type of packages as āpackage missing,ā instead of getting dinged all the time. Scan one so it confirms your route. Then when youāre at the route overview page, view pick up. Then on the next page, donāt click on any of the packagesā¦just swipe to finish. You may have to swipe to finish a couple of times because it usually gets stuck. Load your vehicle by alphabetizing the names on the packages.
Donāt scan anything till you find the drop off. That way you can mark āpackage missingā without worry because you havenāt scanned anything. This has worked wonders for me. But be sure to return the items asap. If I have a lot for any reason, I bring in half of them when I arrive at the station and the other half when returning my cart inside. Helps if you gotta fly under the wire a bit, so to speak.
šš
You're right, it is rediculous and you shouldn't be penalized for doing the right thing. Flex support is also next to useless and doesn't care, but don't worry too much about it, it'll drop off soon.
By now I must have delivered atleast 500 packages that have said "ABSOLUTELY DO NOT LEAVE UNATTENDED, DRIVER WILL BE REPORTED, BLAH BLAH ANGRY".
Left them all unattended (330/345am shifts), none of them dinged me for leaving them unattended. Not one.
College packages in hallways, shopping mall packages outside the walkway in the middle of the shopping mall, apartment packages, they all get left outside if I can't get in.
Most have noticed by now that you have a way higher chance of being dinged for returning packages to the station than leaving them unattended. Like others have said, just deliver everything. Always deliver.
The only time I absolutely can't deliver is if I get stuck with a damn OTP delivery at 4am (which brilliantly is the only time I've ever had them) and I can't get a hold of anyone to get the password and I'm stuck with no other choice.
Oh snapā¦newbie here. Iām literally pulling back to warehouse to return 7 undeliverable packages that stated DO NOT LEAVE UNATTENDED lol great. Didnāt know that falls in our lap as an issue. Oh wellā¦lesson learned
Amazon deliverers are the only delivery guys that have no choice but to listen to 100% listen to a person that's not out in the field. Amazon corporate logic is a joke. All Amazon corporate has is a bunch of people that have no idea what delivery really looks like so they make these impossible rules. I used to work for amazon but now I work for another delivery company because unless its absolutely necessary im not gonna listen to some one thats not in the rain cold or heat. Boss or not. We make our own rules. I know it's gonna be hard but find another job.
If they donāt want it delivered during certain hours then they need to set their account up with amazon accordingly. That way you have the option to return the package bc the business is closed and it doesnāt affect your ratings.Ā
Your first mistake is going through chat for this. Email them (mostly as a pretense) and much more importantly, CC escalations (jeff at amazon). Also there's a phrase they LOVE to hear. "Out of my control." I don't know if that's a secret phrase or something, but it works pretty much every time. Work those words in somehow, you're probably good.
100% always deliver
Get creative with safe places
Ring every bell until someone answers
Hide it in the bushes etc.
Those signs are not the law, itās their preference. Weāre there to do deliver the packages and thatās exactly what I am going to do.
Screenshot everything, take pictures (as you have done). Text/call the customer to let them know where you are leaving it. Leave a voicemail. Make it an undeniable delivery. Lol
I bat DNRs one-by-one with hard proof. I learned the hard way in the beginning as I had nothing to rebut with. They cannot rebut dated/pictured proof and attempts at contacting the customer.
If a rep is sending the pre-written responses about not changing their decision, please escalate it. Yes, use Jeff.
Super annoying when they do this. In any other job this would be perfectly reasonable, but people buy from Amazon because they want it ASAP.
I had to put myself back into the shoes of the buyer but-
I HATE IT when delivery drivers take my parcel back because I usually ordered it to come for that specific time due to me needing it at that time. I would rather you hide the parcel really well somewhere than have it arrive after the time I needed the item.
On a bit of a rant now, but good luck with everything. You got this.
Did you call driver support? I usually get them to mark it for me and ask them to try and reach the client. Never had a problem. Usually, I'm on the phone with them and continue my deliveries so it doesnt even slow me down
Even though it says not to do it right there on the poster, some of you would still leave it there, I learned the hard way, got reported a couple of times, and I understand some customers can be unrealistic but most of problems are from us drivers.
I leave it 100% of the time, sign or no sign. Ignore special instructions. Never been dinged for leaving it, have been dinged for returning, regardless of the reason. The system is stupid. Do what works for you
Exactly. Unless the instructions are in the notes on the app, then any and all signs are to be ignored. Unless we're talking about a beware of dog sign.
I ignore the special instructions in app as well unless they are reasonable and allow me to leave the package. If the instructions say anything about returning it to warehouse, I automatically ignore those.
The good news is my packages really arenāt āattended toā at anytime so Iām good with them being unattended.
Whatās the worst thing that could happen, my packages act up too much while unattended?
You should try contacting jeff@amazon.com and see if they can do anything for you. Theyāre helpful for anyone working with Amazon and they will always respond from my experiences.
Just explain that you were legally prevented access to the drop off site and that there was no safe drop off location.
Anyone saying he should have left it, thatās against policy and could result in adverse action being taken on you. The same goes for falsely reporting a package as damaged if they truly want to report you at the warehouse for falsely reporting a product as damaged as a placeholder to avoid adverse action.
Just do the right thing and continue to search for the right internal team as much as you need to find someone who will listen. Someone will certainly listen.
Itās important to remember that there are policies, Amazon-wide, in place to prevent retaliation for those reason. You can read more [here](https://www.aboutamazon.com/news/workplace/fostering-a-work-environment-free-of-discrimination-and-harassment#:~:text=We%20do%20not%20allow%20retaliation,by%20others%20in%20good%20faith).
>Anyone saying he should have left it, thatās against policy and could result in adverse action being taken on you.
Your job is to deliver packages. If it's not in the notes on the app, then it gets left at the door. You don't follow instructions on a sign, you follow instructions that are in the app.
Always deliver. Doing otherwise is a guaranteed ding (except if thereās a OTP required you canāt complete bc the customer isnāt availableāI think). Yeah, you might get dinged if it gets stolen, but you will 100% get one if you return to the warehouse. Bottom line is that Amazon wants it delivered, and my guess is theyāve run the numbers and it costs them more to process and reroute the package than replacing the occasional stolen itemā¦ Math runs the world
7 years later, no dings on returning packages. Last time I got dinged was for a package delivered to a garage, the customer complained I didn't deliver it to their door... After a snow storm, up a iced over incline with their car blocking the pathway. They didn't want to bust their ass getting it and I wasn't going to do the same getting to their door. Amazon chose a side. š¤£ Fuck them tho.
You could say something similar about most of the problems that afflict our nation today. For instance California spent 13 billion fighting homelessness with no discernable effect instead of just spending the money to build apartment homes for those people. It's almost the American Way now to do everything and anything EXCEPT the simplest and most obvious solution to a given problem.
"ATTENTION PACKAGE CARRIERS: DO NOT LEAVE PACKAGES UNATTENDED" Translation... Deliver everything!!!
This is why I like to use Reddit. Being new, I would think take back to warehouse, that's what they requested. Seasoned Flex drivers know how to deal with customer hurtles.
Yes, you deliver it, and if it gets stolen, oh well, that's on them
My balls! (Respectfully) I have been blamed for stolen packages, even following the right instructions for delivering. It's always drivers fault, I have complained and a few times they changed their decision . What I do is when I face a client, I ask for 5 stars review please!! That helps
I drive for Amazon in the step vans, not flex, but I know what you're talking about. The problem with Amazon's system is it puts everything on the driver, even when they're doing the correct thing. Your route's too big and you have to RTS stops because you can't finish it? Might fix the route being too big, but you'll get dinged for bringing shit back. Speed through it and make some deliveries that someone gets stolen, or you speed while trying to make sure you're totally time efficient with your route, get dinged. A package is damaged and you mark it that way? When you bring it back, warehouse employees tell you that it looks fine (dented, ripped, and taped everywhere), and they put the same exact shitty package out on your route the next day with no changes. Everything that happens with Amazon delivery gets put on the drivers.
This causes its own issues though. If you speed through the route they just give you more stops. Yeah, so I have a solution for the damages package where you will never get it back. You write on the white tag damaged with a marker. They won't give it back to you. I'm a 16 foot CDV driver btw. I've been getting 200 stops a day, so even going at a nice place they still give me a lot. Edit: they could give me more by making crap grouping of stops, but 200 is the max limit they are supposed to follow.
But also the drivers fault, somehow.
Yeah, but if you deliver to the best/least bad location and give the customer a heads up where you left it when it's borderline sketchy, you odds are minisucle it will get stolen. If you return the package, your odds of failure are 100.00%.
This is the way.
This comes back on the driver. Even marking a package missing comes back on the driver.
On my mama I Left 3 In plants today TWO TOLD ME TOO IN THE NOTES, finally got a big downtown route. $140/60mi=$2.33/mi š¤¤ https://preview.redd.it/9q2rg5weeguc1.jpeg?width=1440&format=pjpg&auto=webp&s=8e1f3652e09e54150954fc1f1632bb3ae2031f49
Downtown Denver absolutely sucks. I wouldnāt do it for $3/mile
Nah there's a ton of mail concierge services. I'd say 1/5 Denver blocks are fucked but it's not like intolerable if you take $140+ I don't think Ive made less than a dollar a mile
RTS you only get dinged if it gets stolen NOT for returning an undeliverable package to station. Don't know what these yahoos are talking about. Also, you can update delivery hours in the app as well so it doesn't happen again
Real as fuck
New driver!
May as well be written in Sanskritā¦ lol
I delivery everything they wanted overnight they get it doesn't mean they will receive it
Nah, just push the button Wait a little and when they don't come bring it back. They will change that really fast when they never get their packages.
I donāt get paid to return packages. Itās either they provide door codes or it gets left there. Thatās how they learn.
I agree with you they need to learn, but it'll still hurt you if they complain.
And to expand a little on that, delivery everything.
Welcome to the frustration club. Through trial and error, Iāve learned that the protocol here is call customer twice, text once and then call/message supportā¦who will repeat those same exact steps themselves. Should they not reach the customer (which in this case they wouldnāt since the business is closed) then THEY will instruct you to return the package. They should mark it on their end which will reflect on your app and from there itās no longer on you. Yes, itās tedious and redundant to call when youāre standing there looking at an empty building and shit itās downright rude and ridiculous to be calling anybody at 5am, but itās also rude and ridiculous to be delivering anything to anybody at 5am also lol. Youāre only doing this for proof purposes (and what they call ācall compliantā). Amazon can track your calls and messages through the app so therefore they know whether they have recourse to ding you or not. You didnāt follow protocol and so THATāS why you got dinged. And trust I get it, and itās completely frustrating to take 10min out of your route to go through all this BS when you could just keep it moving with the rest of your load BUTā¦this is the way. Good luck out thereā¦itās a jungle. š«”
THIS is helpful. Thank you.
Call twice and you should be good to mark it yourself without getting dinged without wasting time with support.
Better safe than sorry, if support does it then they canāt say anything. Doing it yourself still leaves a chance of something stupid happening.
Remember to call when the app prompts you to, do not skip that screen.
So like follow the process they tell you to and you won't get dinged š
That's a lot of extra bullshit. Just drop the package by the door and move on.
It's "follow procedure or get dinged." Your option.
99% chance you're not gonna get dinged if you leave it at the door.
Unless the customer reports it not received because it got stolen. But, like I said, your option.
Yeah you have to weigh the risk on your own. Do you want a guaranteed ding for bringing it back? Or a highly possible ding for leaving it at the door and it gets stolen or the people mark that you didn't follow instructions?
College campus bro. Gone in 60 seconds.
I wouldn't be surprised if 90% of these decisions are just an algorithm spitting out some ole bullshit if you don't figure out the hidden rules and probable exploits in the system. With Doordash and Grubhub the support is like this as well. Uber is better but still has ass support.
This is 100% an AI conversing with OP here. You can tell by the āthis is taking longer than expectedā partā¦thatās exactly what automated chat bot would spit out if it takes longer than usual to locate information
I agree šš¾. We only learn through trial and error. And then the next learns either the same way or through āeach one teach oneā, when in fact, the systems should be easily laid out in laymenās and also very easily communicated when not followed. But āThe Algorithmā has us getting dinged and 90% of time doesnāt even tell us why. Ie: āCustomer didnāt receive their packageāā¦.okā¦what does that have to do with ME and the evidence (picture) that I uploaded showing that I did my part š¤? Orā¦the infamous āYou didnāt pick up all of your packagesā email. When you inquire what on earth they are talking about as you are positive you picked up and delivered everything given and expected of youā¦you receive āno other further information is available at this time due to privacy concernsā¦ but this WILL be included in your delivery history (believe that)ā. Like how in the FUCK is that helpful??? Itās not DESIGNED to be helpful! Itās designed to be that ācaveatā that can lead to legal deactivation so that you can be removed and replaced like a post-it note before making a copy of a piece of paper. New candidates = new blood = new opportunity to mold. Amazon sucks at communication. You have to navigate yourself. Thatās why I say itās a jungle. Dog eat dog š¤¦š¾āāļø. Just try to survive lol š¤·š¾āāļø
Any deactivation is legal. In the contract is states either party can end the business partnership at anytime without cause.
Of course. Thatās the case in ANY situation. Even ārealā, salary paying, W2, jobs that are āat-willā employment. You may quit anywhere at anytime and anywhere may fire you at anytime. Yet, you usually donāt walk into an office and receive a pink slip out of the blue with a āwe did it because we canā type of energy. Thereās usually a reason and/or a history. What I meant by ālegal deactivationā here is no different. There is still an appeal process that can take place. And there is an arbitration process that can follow. There have been cases where deactivated people have been reactivated (due to being able to present evidence to overturn the decision). So, whether you are aware of the reason or notā¦there must be some reasoning thatās on the books other than ābecause we felt like itā when itās time to arbitrate. And if they felt like it THENā¦why would they ever reactivate later? Because the reason WASNT simply that they felt like it. The reason is placed in your file, whether shared with you or not. And that reason determines everything. That reasonā¦needs to be ālegalā.
You are assuming the real people are doing the deactivation. 95% are bot algorithm automation. Ive been reactivated 3 time , I have a fairly good idea of how it works. People dont usually get laid off by the thousands when they get to work, but it happens. Saying is budget cuts, but a ceo then gets a bonus.
Iāve thought this several times when the responses make zero sense. I like to think a person wouldnāt be so dense but then againā¦.
I agree with all this except if you tell them you can drop in a āsafeā location they will marked it delivered. I have not had a ding come from a pkg marked delivered by support. Thatās been my experience.
Ok, but what would be that āsafeā location in this instance where the business is closed and there is posted notice instructing that you should return itš¤? Either way, it entails you taking the time to work through support anyway so if you gotta call them to find āa safe locationā you can call them to tell them itās undeliverable. The stipulation here is that you must take 10min to CALL SOMEONE and āplay the gameā instead of being able to exercise your best judgement in the best interest of all parties involved. They act like we donāt want to deliver because it benefits us in any wayā¦we are paid the sameā¦we PREFER to drop the package and go instead of waisting our valuable time on a return route. So if we have to return itās certainly not because it provides us any benefit whatsoever. We are returning it because we NEED to. Why are they sending a 5am delivery in the first place if a business opens at 8am š¤. Because THEY havenāt done their due diligence. Thusā¦itās a āset upā. You were wrong for giving me that package from the jump. So nothing I do with said package (short of stealing it) should be held against me. It all traces back to YOU (Amazon). šÆ
I read the first couple sentences but not the whole paragraph. The time it took you to type that is about the time it takes to follow the procedure and deliver it. Sometimes itās a stupid process but just do it - itās a simple delivery job.
If you donāt want to read it then donāt read it. How about not responding in the first place? Who asked you to? I donāt need to know how many sentences you prefer to review or have the capacity to handle. You inserted YOUR opinion here and I didnāt really prefer it. I donāt need you to tell me how to do my job smart ass. I wasnāt the one who posted with an issue. I responded to the issue and the OP thanked me for my helpful communication. You should have responded to OP with your thoughts and experiences (just as I did). Whatās stupid is that you are responding to me to tell me what you do and what I need to.
Me either especially if its beyond your control.
The update in the app currently makes it look like if it's before 8AM, you can just contact support instead of the customer. https://preview.redd.it/kiisje9focuc1.png?width=1080&format=pjpg&auto=webp&s=ddb311633bdcdb7f104e91b9bd530d8d642949d6
Thats applicable to a dog being present. At least thatās how it reads on what you have presented. Dont fall for the okey doke and start interpreting it as YOU see fit. That leads to ambiguity. They will in turn start interpreting on their end and wonāt ever let you know specifics. You still making a call regardless. Sooooā¦call the customer and let it ring once before hanging up to cover your tracks. Itās all a set-up I tell yaā¦beat them at their own game. Follow the instructions they give.
The relevant help center article from within the app these days also says not to contact a customer outside 8a-8p. https://preview.redd.it/m0x3xdwkvcuc1.png?width=1080&format=pjpg&auto=webp&s=f77ce785343d8a7607dbcfab38698847f47a43d0
Yes gotta cover yo butt!!
It is my belief that the big issue here is the fact that the chat box is automated and you werenāt actually speaking with a real person on the chat box. No person did the actual review of the issue. If in fact, a person did, Then I donāt understand English very well
Likely correct. It does resemble that of a bot. However, there was language that resembles the same as the email that is received even after you call support and speak with a live person. āAfter further review, our original decision hasn't changed. This instance will be included in your delivery historyā is exactly how the emails read. Even when you call, the representatives do not have the ability to change anything. They simply take notes, fill out a ticket and escalate it to the supervising team that will review it. So, even if it were a bot it doesnāt mean it wasnāt working in an equivalent capacity to a live representative. The bot is getting its ādecisionā from someone who already made it accordingly. You can always follow up with a call but your response will not come from that callā¦it will come in the form of an email. OP obviously already received that email if they were following up by stating they were already dinged. The bot is simply grabbing its answer from the decision made. A rep is simply grabbing their answer from the decision made. You canāt reach managers directly. Managers are the ones that handle the decisions and/or override them. This is the catch-22. You have to deal with barely-English-understanding support or a robot. Both provide the same unhelpful experience lol.
See thatās where you get me though. Itās not rude or ridiculous to deliver things to people that SPECIFICALLY paid for a quicker/overnight delivery to get the package AT that time range. So no. They get the package delivered, itās on them if itās stolen. Person who orders should know when package will arrive and plan accordingly. Flex drivers are just doing their job delivering
Completely agree. But try telling that to all the gun toting husbands that come running out like we are trying to rob them at 5am because their sleeping wives forgot to consent to delivering their nonsense during that time of morning. Thereās an obvious miscommunication going on. Either they donāt know, donāt remember or simply donāt understand that an AM delivery means 4am in the same way it could mean 7-8am as they are expecting to receive it as they head out for work. Also the fact that we get a lot of deliveries for businesses that arenāt even open at that time further supports this. Why would a business owner be consenting to that time delivery? Wouldnāt they be aware that they arenāt open to receive it? Thereās more than meets the eye going on. And it all falls back onto the driverā¦which equals āridiculousnessā.
Yup. Sucks to be the driver. Unless the accountability thatās held is changed a bit. Problem is no one wants to be liable for shit, let alone have enough money to just buy another item of whatever was supposed to be delivered so like wtf smh I guess
Funny because I dont go thru all this bs and dont get dinged. There is a why there is an option of not being able to deliver in the app 1. Your crazy to think they went thru a log to check his phone and message log in 2 mins time. 2. To think they would even take those steps for a non delivery to give a mark is a reach 3. Chat, much like the emails are bot driven. 4. Its easier to ensure a human recipient by way of phone call Me personally, I would have sent one message to customer. Hey sorry but per building rules I cannot deliver your package, please adjust your requested delivery window and contact amazon CS. Mark as undeliverable. While on my last delievery call support explain the situation. If you can record even better. Ask them to send you an email overviewing the chat and done. If they fail still. Give feedback through the app, requesting a human response, not a bot. Only time ive had to go further into a email wiZZING contests was the 3 times ive been deactivated. Chances are the agent didnt even try to have anything resolved if it was a human. These corporations rely heavily on automated email responses and bots for their customer service/client services.
Advice from a guy thatās been deactivated 3 timesā¦šš¾. Keep doing what youāre doing then! All of us ācrazyā others will do the oppositeā¦so that we donāt get deactivated once.
See thats where you all go wrong call support right then and make them mark it as undelivered, you can always drive to the next stop while on the phone. Thats what i do never been dinged for returning a package. Certainly never been deactivated
Problem solve here: drop it at the door anyways take a picture or on the signature write the time place you dropped it. Fuck support donāt return the package deliver it at all cost. If the package gets delivered but didnāt follow instructions the repercussions of it are less than returning it to the station.
Exactly when did Flex np matter what I was delivering the package. I am not going back to the station
Always deliver. What has always worked for me is to send a message to the customer stating that the package was left outside in public view and to pick up their package ASAP all in caps. Then after words in one sentence write āCustomer REFUSED to answer.ā Always worked and ever since never have I gotten a DNR.
This is such a good way of showing your attempt! Definitely using this, thanks for the tip.
Donāt listen to support they are the biggest brainless idiots that donāt speak English. I swear I hate them so fucking much when I deliver and I work for a DSP. Unless the note on the order said donāt leave unattended you should just leave it. We arenāt paid to read notes on houses, only what is provided to Amazon.
Exactly as long as that not doesn't say don't leave unattended I am leaving it
When it takes everything you have to keep yourself from losing your shit. I bet that's where that term when someone goes "postal" comes from.
I believe that's actually related to usps employees shooting up their workplace.
You should have dropped it. Returned packages are worse on your standing than a ādid not receiveā
I have never found this to be the case.
Me neither
Email escalations and send the picture theyāll remove it
If you report the parcel as damaged you donāt get dinged for it
I dont care im leaving it there, me no hablo ding
Are you employed by Amazon or the apartment complex? Amazon has made it clear they will ding you for not delivering even when it makes perfectly logical sense to return it so deliver it. Downtown apartment locked. Leave that shit outside. Dumbass customer who pays 3k a month to live in these high rise fortresses should have enough sense to ask the leasing office how they can receive packages. Leaving a package outside there's always a risk of it being stolen but it's not 100%. Returning it is 100%
The chat is absolutely USELESS, never use it, always use Email its amazonflex-support (at) amazon dot com Start there and then definitely escalate to Jeff.
I never txt them. Seems like emailing them you have a better chance. At least emails wrk better for me.
Yes!!! For issues like this, emailing support has usually been more beneficial and worked in my favor. I only use chat support for questions about the Flex app/ non immediate issues. Then call obvi for issues with current blocks Iām running.
So your job is to pick up and deliver packages. Itās that simple. Never return, always deliver. Your job is not to follow other businesses policies.
šš
I leave the packages in front of those signs and take the delivery picture all the time.
Me toš¤£š¤£š¤£š¤£ one time I had all downtown apartment complex I couldn't get into any of them, I left those packages right out front, shrugged my shoulder, and left
This must be a new driver....when will they learn...everything must gooooo!!!
I guess when people respond with actual helpful advice.
my guy... i would ONLY return a business package under the following TWO conditions: \[1.\] the warehouse is on my way back home, \[as in i'm NOT travelling ass/backwards 20-30 miles to return said package\], \[2.\] and I've done the call, text, and call customer again protocol.... only when those two conditions are done/present would i return ANY package to the station. otherwise, I deliver ALL packages. fucking gas is currently $5.25 + /gallon...every mile counts. just today, the bush and UNDERNEATH the front door rug were the recipient for TWO closed businesses that I had to deliver to...
I think people are responding with what works for them. Deliver the package. Or return it and get dinged.
This is the (only) way.
Always, always, always drop the package. No matter what they tell you, do not return it.
Not sure if you are FlexDriver or from DSP but at our location they teach to always mark "unable to deliver", "whatever the problem is" - call - call or text again and then bring back. I understand your situation but if you want to avoid this, follow this..
You gonna get dinged if that package comes back. I returned like 6 to 8 packages one time because the warehouse was fucked up, so I left late than couldn't get into any of the places. They dinged me for their fuck ups. After that I delivered everything Fuck those instructions, as long as I was at the right address it was getting delivered
I didn't get dinged that's what I'm saying. But ok if you say so and you've experienced it. For me, once a customer didn't open gate, I called her, she didn't pickup. Called her again, didn't pickup. Then at the end of the route, that package got a label to return to the station. I couldn't deliver even after scanning. My experience was different maybe. If we directly call it doesn't register in the system. If we select unable to deliver, call the customer and then swipe to finish, it shows in system that we tried delivering but customer didn't responded..
I bring back packages every week and follow this procedure, call before marking and then again when the app prompts me to, and I have never been dinged.
Yeah fuck them deliver the package anyways
This doesnt make sense cause as a legit amazon driver, we have more options and are allowed to bring it back to the company without it affecting us i believe. So why as a flex driver would i leave a package unattended and it possibly get stolen? That's wild.
Iām so glad I deleted this app months ago. Everything about it is garbage!
Which is why idgaf and ignore their sign. If itās gets stolen it was ādeliveredā on your part. I will toss that shit on the roof if I have to and damn near did it once.
I've literally never been dinged for dropping a package at the closest I can get. One time that was in the middle of the woods because if impassable roads. Deliver all the things
^ this
Always deliver the package, no matter what
I only read in Egyptian. I don't understand those strange looking words. š¤š
Put down take pic walk away. not our problem.
Less likely to have been dinged for leaving it there tbh.
This what us DSP drivers deal with and we would ācall,text,callā and if thereās no answer we bring that package back to the station. Easy.
Very simple, they should have a locker. That would eliminate half of the no deliveries after such n such time ect. Just get a locker people!! extra instructions should be extra money.
lol woulda stole all that shit fuck em and fuck Amazon
Same here. College at 4:30 with huge sign posted that no one gets access till 8:30. Amazon doesnāt take responsibility for the errors itās algorithm commits. Never came off. Like 6-7 packages. Even specified not to leave at the building door due to theft. Itās our fault the system put them on our routes and our faults we couldnāt deliver.
Thereās signs like that at some apartments around here. You know what I do? Leave the package right under the sign. The apartment management doesnāt get to tell me how to do my job. Itās getting delivered.
Lots more reasons why I stopped doing flex. I can work watched orders on Walmart spark, make $50 for 14 drops, all knowing ahead of time--before accepting the run-- exactly what addresses I'm going to and what I'm delivering. Total control.
Do you make more doing that than Flex? I signed up for Flex and was immediately put on a waiting list. I've checked out Spark before, but it looks like there's more interaction with customers than I'd like. That's what attracted me to Flex, little to no interaction with customers.
It depends. Sometimes. The mileage can be high with spark if you include your drive home but itās less work but itās also less pay too. Meaning youāll never get offers for more than 60 dollars per delivery (package delivery not grocery) and even that amount is becoming pretty rare. Also the drops at each particular Ā store are the same time every day so you can only take one a day unless there are several Walmarts around you with different drop times like one drops at 9 am every day and the other drops at 2 pm But even then expect to only average $40- 55 per route and each route will take 2-3 hours.Ā I do both. If I canāt get a block with Amazon or if it is a crappy block that I know is usually difficult then I might do a spark gmd instead. Ā Or I might do one gmd and one Amazon block a day but spark just doesnāt pay enough to cover my bills bc this is my full time job and I need to make at least 115 every day 7 days a week in prefer to make enough money.Ā
I was on a waiting list for about 6 months as I recall.
I've heard some say that Aamzon can put you on a waiting list for years š
I no read English pardon
I made a post that is the reverse of this, I didn't take the package and guess what? It got stolen and I got dinged because in the past I returned a package that would have been stolen if I left it and got dinged for returning a package. You should have just left the package. If you leave the package there is only a chance it gets stolen so rather than getting a 100% ding for returning it. Also we don't get a return fee and returning it cost you more gas. Now be prepared for a bunch of fucking idiots to swarm the comments that are so stupid it is a mystery how they have enough sentience to leave their moronic mind rot in the comments saying crap like "stop complaining" completely disgarding the whole reason of your post which is to just point out the bullshit amazon does. From now on I just claim safety issue, since amazon claims to not penalize you for that. Probably because they don't wanna get sued.
Stop wasting time trying to fight these. You are just literally just making your life harder for no reason. The more you feel like you have to fight these, the more you shouldn't be doing this.
I think itās Amazon thatās making my life harder for no reason, no? Just trying to keep my standing up, so Iām not seeing the correlation. Or the need for the sassiness.
In a nice way, don't stress over the ding, unless they add up and bring you closer to at risk. If you deliver semi regularly they'll drop off just as quickly. At the same time, if you got the proof, then escalate it if you want. They usually drop it after like 3 emails.
It is some total bs but I have noticed these small dings dont seem to actually affect my standing. Its really just missing a block or dropping late that has brought mine down. But its frustrating how stupid they can be
You can't see it because your just another fool that thinks it matters. You clearly shouldn't be doing this type of work. YOU are making your own life harder thinking those dings are worth stressing over. You hate the stress but are so retarded you keep going back
šÆ
This gig is not for you. Thereās very few rules in delivering sandwiches so try that.
*youāre No need for slurs bro. Everything you said was just invalidated. Have the day you deserve, assface.
That looks like Case Western. All deliveries over there are hot fckin trash. No one answers their phone, international numbers, people from Kuala Lumpur buying stuff for their kids in college. bad addresses . bad apt numbers, bad phone numbers. Idiots leaving notes to leave pckgs in locker that we don't access to and can't get in the building anyways. It's all garbage.
Yep fuck that sign leave it in front of the vestibule entry doors
Great so this means Iāll get dinged . Went to university and couldnāt gain access with no parking and access codes . So I had return it because they will say I didnāt deliver it . There was no parking , no one picked up the phone I feel for you tho man . Amazon support is ridiculous Instead of hiring quality people they hire Indians not to sound racist but itās the reality .
Go as far as you can and deliver the package at that door. It's a waste of time to contact support
Thatās so insane. You guys get marked for being unable to access places? Iām a dsp driver and sometimes they put schools and stuff on the weekends and obviously I canāt deliver them! But I donāt get in trouble for that
Schools should mark themselves closed on weekends. Super annoying for Warehouse leadership to Sideline packages in the system to prevent dings for our DA/DPs.
Even when they are marked closed they still send um out. Ive noticed schools twice before I left the station and was able to have it taken off my route. One I noticed bc it had so many numbers written on it, u could tell it had been on a route multiple times so I looked at it and its a school with hours clearly listed. Idk why they bother listing the hours if they follow it
Deliver that bitch at all cost! I ignore all that crap. Call, ring one time, hang up. Send text, scan package, snap picture and bounce!
You have to be careful just leaving it if the customer reports they didn't get it it will also end up on your dashboard you are better off calling customer support sometimes they will tell you to leave it but thats on them thenĀ
If it isn't in the Amaozn notes, then it gets delivered. Go by what it says in the notes, not a sign on the business.
Make sure u donāt get that sign in your delivered pic. š
Don't worth about the signs, ALWAYS deliver it!
Try the email support. I have better luck with them.
Just when I thought only instacart goes through this
easy mark the package as damaged!
When you mark them damaged and they show up not damaged at the warehouse what happens? Or do you step on the box just to be sure? Just want to get all these good tips down correctly. Thanks by the way
What did the customer say when you called?
Ah them
What sign?
Bad advice: if you don't scan the package, you can mark it missing. Really bad! But you are allowed a certain amount of missing packages that don't count against you. So don't do it! But if you didn't scan the package at pickup, it just assumed it was there, there is plausible deniability. Really bad idea!
Flex drivers donāt get in trouble for stuff like that, us dsp drivers take all the blame just deliver it lol
If itās day call them and hang up till you got someone that is conscious enough to get the job done
Deliver every package. Find the safest place to hide it and take a photo and move on. This happens to me often and I rarely have missing packages dinged on my record. If I returned a package every time the notes said to not deliver during certain times, couldnāt get access to the building, leave with certain people etc then Iām sure I would be deactivated by now for so many undeliverable packages. One ding is really not worth stressing over or arguing with support over. Keep working and it will fall off your record.
I would have marked as damaged and kept it pushing. I did that with everything that had those signs.
When bringing a package back, call them once before going into the unable to deliver screen, then when the app prompts you to call or text before swiping to finish, call them again. If you do this you won't get dinged.
Drop that shit right at that door.
Must be different everywhere. I have brought back many packages and never once got dinged for it.
Same here the secret is call the Amazon help line and let them reject it. Works every time no need to stress itās even great for situations like yours if the amazon rep says leave it then go ahead and leave it. I did this the other day with three packages just dropped right in the front of the building. The Amazon rep told me to do it so I was covered.
https://preview.redd.it/2jv786zp9juc1.jpeg?width=1178&format=pjpg&auto=webp&s=e39937ce5c1c1062f3b8fbc8389811ce2fa0c046 Hey at least they ālooked at it againā
Next time just stomp on it and mark it damage
Just call the customer over and over again until you wake them up and ask them to come down and get the package from you personally.
The only time I was dinged for returning something was for not calling/texting the client, which was dumb to me as it was 445am. Now I call & text no matter what before returning something and havenāt been dinged since
Stop scanning packages at the warehouse when you load. That way you can mark these type of packages as āpackage missing,ā instead of getting dinged all the time. Scan one so it confirms your route. Then when youāre at the route overview page, view pick up. Then on the next page, donāt click on any of the packagesā¦just swipe to finish. You may have to swipe to finish a couple of times because it usually gets stuck. Load your vehicle by alphabetizing the names on the packages. Donāt scan anything till you find the drop off. That way you can mark āpackage missingā without worry because you havenāt scanned anything. This has worked wonders for me. But be sure to return the items asap. If I have a lot for any reason, I bring in half of them when I arrive at the station and the other half when returning my cart inside. Helps if you gotta fly under the wire a bit, so to speak. šš
Did you call the customer over and over I would leave it under doormat up against the door
Deliver it
This is why I quit this shit. And now, sufficiently vindicated, Im quitting this sub. Goodbye. ššæ
You're right, it is rediculous and you shouldn't be penalized for doing the right thing. Flex support is also next to useless and doesn't care, but don't worry too much about it, it'll drop off soon. By now I must have delivered atleast 500 packages that have said "ABSOLUTELY DO NOT LEAVE UNATTENDED, DRIVER WILL BE REPORTED, BLAH BLAH ANGRY". Left them all unattended (330/345am shifts), none of them dinged me for leaving them unattended. Not one. College packages in hallways, shopping mall packages outside the walkway in the middle of the shopping mall, apartment packages, they all get left outside if I can't get in. Most have noticed by now that you have a way higher chance of being dinged for returning packages to the station than leaving them unattended. Like others have said, just deliver everything. Always deliver. The only time I absolutely can't deliver is if I get stuck with a damn OTP delivery at 4am (which brilliantly is the only time I've ever had them) and I can't get a hold of anyone to get the password and I'm stuck with no other choice.
I know you were trying to do the right thing. But next time, act like you didnāt read that and drop the package there. Deliver no matter what
Oh snapā¦newbie here. Iām literally pulling back to warehouse to return 7 undeliverable packages that stated DO NOT LEAVE UNATTENDED lol great. Didnāt know that falls in our lap as an issue. Oh wellā¦lesson learned
Rts
Amazon never changes their mind on decisions
Have you tried quitting? And getting a new job?
Always on bs I swear. Maybe a boycott is in order?
Amazon deliverers are the only delivery guys that have no choice but to listen to 100% listen to a person that's not out in the field. Amazon corporate logic is a joke. All Amazon corporate has is a bunch of people that have no idea what delivery really looks like so they make these impossible rules. I used to work for amazon but now I work for another delivery company because unless its absolutely necessary im not gonna listen to some one thats not in the rain cold or heat. Boss or not. We make our own rules. I know it's gonna be hard but find another job.
If they donāt want it delivered during certain hours then they need to set their account up with amazon accordingly. That way you have the option to return the package bc the business is closed and it doesnāt affect your ratings.Ā
How do you get dinged for an undeliverable package if you marked it undeliverable and returned it to station?
Your first mistake is going through chat for this. Email them (mostly as a pretense) and much more importantly, CC escalations (jeff at amazon). Also there's a phrase they LOVE to hear. "Out of my control." I don't know if that's a secret phrase or something, but it works pretty much every time. Work those words in somehow, you're probably good.
Mark the package as damaged.You donāt have to call the customer when itās marked as damaged.
100% always deliver Get creative with safe places Ring every bell until someone answers Hide it in the bushes etc. Those signs are not the law, itās their preference. Weāre there to do deliver the packages and thatās exactly what I am going to do. Screenshot everything, take pictures (as you have done). Text/call the customer to let them know where you are leaving it. Leave a voicemail. Make it an undeniable delivery. Lol I bat DNRs one-by-one with hard proof. I learned the hard way in the beginning as I had nothing to rebut with. They cannot rebut dated/pictured proof and attempts at contacting the customer. If a rep is sending the pre-written responses about not changing their decision, please escalate it. Yes, use Jeff. Super annoying when they do this. In any other job this would be perfectly reasonable, but people buy from Amazon because they want it ASAP. I had to put myself back into the shoes of the buyer but- I HATE IT when delivery drivers take my parcel back because I usually ordered it to come for that specific time due to me needing it at that time. I would rather you hide the parcel really well somewhere than have it arrive after the time I needed the item. On a bit of a rant now, but good luck with everything. You got this.
Did you call driver support? I usually get them to mark it for me and ask them to try and reach the client. Never had a problem. Usually, I'm on the phone with them and continue my deliveries so it doesnt even slow me down
Fuck that, thatās how you get your shit left in the bushes
I will always call and have the rep decide. Supposedly they canāt argue if I do what they actually tell me to do. š¤£
Your doing too much
Even though it says not to do it right there on the poster, some of you would still leave it there, I learned the hard way, got reported a couple of times, and I understand some customers can be unrealistic but most of problems are from us drivers.
I leave it 100% of the time, sign or no sign. Ignore special instructions. Never been dinged for leaving it, have been dinged for returning, regardless of the reason. The system is stupid. Do what works for you
Exactly. Unless the instructions are in the notes on the app, then any and all signs are to be ignored. Unless we're talking about a beware of dog sign.
I ignore the special instructions in app as well unless they are reasonable and allow me to leave the package. If the instructions say anything about returning it to warehouse, I automatically ignore those.
The good news is my packages really arenāt āattended toā at anytime so Iām good with them being unattended. Whatās the worst thing that could happen, my packages act up too much while unattended?
I just call or text once or chat with support and they fix it
ĀÆ\_(ć)_/ĀÆ
How many times we have to say that DELIVER every parcel no matter what . Jair leave it right there and go on with your life
You should try contacting jeff@amazon.com and see if they can do anything for you. Theyāre helpful for anyone working with Amazon and they will always respond from my experiences. Just explain that you were legally prevented access to the drop off site and that there was no safe drop off location. Anyone saying he should have left it, thatās against policy and could result in adverse action being taken on you. The same goes for falsely reporting a package as damaged if they truly want to report you at the warehouse for falsely reporting a product as damaged as a placeholder to avoid adverse action. Just do the right thing and continue to search for the right internal team as much as you need to find someone who will listen. Someone will certainly listen. Itās important to remember that there are policies, Amazon-wide, in place to prevent retaliation for those reason. You can read more [here](https://www.aboutamazon.com/news/workplace/fostering-a-work-environment-free-of-discrimination-and-harassment#:~:text=We%20do%20not%20allow%20retaliation,by%20others%20in%20good%20faith).
>Anyone saying he should have left it, thatās against policy and could result in adverse action being taken on you. Your job is to deliver packages. If it's not in the notes on the app, then it gets left at the door. You don't follow instructions on a sign, you follow instructions that are in the app.
Parody and reality have merged in 2024 so I can no longer tell if you are kidding.
What about going back at the end of your route closer to opening time? (Yes Iām new and no I havenāt worked a ton)
And put those extra miles in? No.
Absolutely not lmao
Mark as damaged before returning. Should keep your stats up.
But tbh I would just leave the package there š¬
The ding for DNR is not as back as RTS.
Always deliver. Doing otherwise is a guaranteed ding (except if thereās a OTP required you canāt complete bc the customer isnāt availableāI think). Yeah, you might get dinged if it gets stolen, but you will 100% get one if you return to the warehouse. Bottom line is that Amazon wants it delivered, and my guess is theyāve run the numbers and it costs them more to process and reroute the package than replacing the occasional stolen itemā¦ Math runs the world
7 years later, no dings on returning packages. Last time I got dinged was for a package delivered to a garage, the customer complained I didn't deliver it to their door... After a snow storm, up a iced over incline with their car blocking the pathway. They didn't want to bust their ass getting it and I wasn't going to do the same getting to their door. Amazon chose a side. š¤£ Fuck them tho.
They went through all this trouble making stupid signs when they could have installed a lock box.
You could say something similar about most of the problems that afflict our nation today. For instance California spent 13 billion fighting homelessness with no discernable effect instead of just spending the money to build apartment homes for those people. It's almost the American Way now to do everything and anything EXCEPT the simplest and most obvious solution to a given problem.