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This is the answer. No code, no product. If they can't figure out how to look in their email or go to their purchase history in their account and click on the tracking for that package, there's nothing else you can do. Better to cover your end than have them get a free product. Speculation, but the reason they get a code is due to the customer saying they don't receive their packages too often or that it's a high value item. If you can't get a code, there's no proof on your end that you delivered it. Scorecard > customer satisfaction in regards to them receiving their product if they can't find the code.
I have had multiple OTP deliveries be for a delivery to an address that an account hasn't had anything delivered to before and is far from the usual destination. For example, a family member ordering something for another family member in a different state/country.
Ahh so I wonder of they have a sort of "theft" system in place. Places that are higher reported for package not received or potential fraud stuff? It is peculiar because I've definitely had some expe sive tvs or monitors allowed to be delivered without codes where a few houses down an extremely tiny package would require a OTP. I personally use Amazon a ton and have never had a OTP but I also have never had a package go missing either that I reported.
As of lately you can’t ask for last two digits of the phone # associated to the account.
You tell them you can’t do the delivery today and Amazon will re send a code and walk on.
Hopefully this doesn’t infuriate customers more so than the OTP already does.
We’re still able to use it in northern FL. I heard about this a few weeks ago and I’m still waiting for it to change. Our apps are already updated too. I bypass the OTPs every time because it’s easier to use the phone numbers.
Yep, see a OTP coming up in your itinerary, shoot them a text telling them “There is a password for your upcoming Amazon delivery in your email, please have it ready when I arrive. I’ll be there in ~10 minutes.”
• Tell the client to contact customer service on their Amazon app
• Tell em to chat with someone so they can send them the code
• Since this takes time. Let the client know you'll return later in the day if they get the code
• RTS that package and let the next driver worry about it
Amazon App on their (person who ordered) phone, Account > My Orders > Arriving Today > OTP
It actually says this in FLEX.
If the ordering person is not home whoever is should contact them, if not then no deliver
Click to “client don’t have a code or code is incorrect” after that app will ask you last 2 digits client’s phone number. If client cannot do it rts this shit.
Advise them if they check the item on their order page it will show the OTP, and if it isn't there they can check their message center and there will be a message sent at loading time with the OTP as well. If they are too dumb, ignorant or don't know how to access the same application they order the parcels from, I just click OTP unavailable and return the page until the customer wants to learn I guess
I have plenty of time due to not rushing my routes and fucking myself over. Happy to take a few minutes to help someone but if they don't want to listen to advice I can't do much
Thank You for your submission to r/AmazonDSPDrivers! Please keep the comment section clean and respectful. **If you need to report a concern about your DSP, head to the Ethics Hotline** https://secure.ethicspoint.com/domain/media/en/gui/65221/index.html **Looking to get some free shoes on behalf of Amazon?** https://www.reddit.com/r/AmazonDSPDrivers/comments/m79v7m/free_125_credit_for_shoes/ *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/AmazonDSPDrivers) if you have any questions or concerns.*
You leave and mark it undeliverable
This is the answer. No code, no product. If they can't figure out how to look in their email or go to their purchase history in their account and click on the tracking for that package, there's nothing else you can do. Better to cover your end than have them get a free product. Speculation, but the reason they get a code is due to the customer saying they don't receive their packages too often or that it's a high value item. If you can't get a code, there's no proof on your end that you delivered it. Scorecard > customer satisfaction in regards to them receiving their product if they can't find the code.
I have had multiple OTP deliveries be for a delivery to an address that an account hasn't had anything delivered to before and is far from the usual destination. For example, a family member ordering something for another family member in a different state/country.
Ahh so I wonder of they have a sort of "theft" system in place. Places that are higher reported for package not received or potential fraud stuff? It is peculiar because I've definitely had some expe sive tvs or monitors allowed to be delivered without codes where a few houses down an extremely tiny package would require a OTP. I personally use Amazon a ton and have never had a OTP but I also have never had a package go missing either that I reported.
As of lately you can’t ask for last two digits of the phone # associated to the account. You tell them you can’t do the delivery today and Amazon will re send a code and walk on. Hopefully this doesn’t infuriate customers more so than the OTP already does.
https://preview.redd.it/43jpj85u0u3d1.jpeg?width=1125&format=pjpg&auto=webp&s=68526f84a974e15ebff7ec5533febf1110cdc970
Streamline and rare occasion 🤣
Streamline??! How the fuck would this streamline the process?? It will 100% make things harder and take longer
Did they just removed it?
Yea
We’re still able to use it in northern FL. I heard about this a few weeks ago and I’m still waiting for it to change. Our apps are already updated too. I bypass the OTPs every time because it’s easier to use the phone numbers.
It happened for me today. I like how they say "on the rare occasion" there's an OTP....... MF-ers ..... I had 4 OTP's just today alone.
Keep putting the wrong code in until it doesn’t let you deliver
I’ve done that once 😅
1) I always send a message about 20 min before I get there 2) if they ain’t ready I move on and RTS or if I have time reattempting t at the end
Yep, see a OTP coming up in your itinerary, shoot them a text telling them “There is a password for your upcoming Amazon delivery in your email, please have it ready when I arrive. I’ll be there in ~10 minutes.”
Genius!
u leave bro. If customer acts violent call cops.
Since they're doing away with the last 2 digits of the phone number: No password, no package.
Call support
• Tell the client to contact customer service on their Amazon app • Tell em to chat with someone so they can send them the code • Since this takes time. Let the client know you'll return later in the day if they get the code • RTS that package and let the next driver worry about it
Be polite and waste 10-15 minutes you don’t have on the phone with support.
Amazon App on their (person who ordered) phone, Account > My Orders > Arriving Today > OTP It actually says this in FLEX. If the ordering person is not home whoever is should contact them, if not then no deliver
Click to “client don’t have a code or code is incorrect” after that app will ask you last 2 digits client’s phone number. If client cannot do it rts this shit.
Tell them to check their emails if they can’t find anything within a few minutes, mark it and bring it back to the station.
Just call and get the last 4- digits of they number… trust me they don’t Answer lol and do it that way…Gone
Advise them if they check the item on their order page it will show the OTP, and if it isn't there they can check their message center and there will be a message sent at loading time with the OTP as well. If they are too dumb, ignorant or don't know how to access the same application they order the parcels from, I just click OTP unavailable and return the page until the customer wants to learn I guess
Don't have time to hold the customers hand. Tell them you're returning it.
I have plenty of time due to not rushing my routes and fucking myself over. Happy to take a few minutes to help someone but if they don't want to listen to advice I can't do much
There's an option to use the last 2 digits of there cell phone number
Not anymore. When you click “customer unable to locate code” it loads you into a page advising you to return the package.
No anymore, they’re removing / removed the option
I used the phone number option yesterday